Account Customization

KnowBe4 Console Account Settings: Training

In this article, you'll learn about the Training section of your KMSAT account settings. In the Training section, you can update your training and Learner Experience (LX) settings.

Training Settings

In the Training Settings section, you can update your training settings.

See below for more information about the settings in this section:

  1. Enable Content Surveys for All New Training Campaigns: You can select this check box to enable the Enable Content Survey option for all new training campaigns. If you enable this setting, you'll still have the option to disable content surveys when you create new training campaigns. For more information about surveys, see our How to Use Surveys article.
  2. Enable Direct Links in Training Notifications: Select this check box to enable direct links to training content in your training notifications. When enabled, the assignment list placeholders will take your users directly to their training content in the Learner Experience. When disabled, the assignments list placeholders will display as plain text instead of clickable links. For more information about placeholders, see our How to Use Training Information Placeholders article.
  3. Overwrite Fixed Return-path Address with Sender Address: We recommend that you select this check box if you use SPF alignment checks and want to spoof your domain. Please be sure to whitelist KnowBe4's servers before you select this check box.
  4. Add Custom Header: Select this check box to add a custom header name and header value to training notifications. If you select this check box, you must enter text in the Header Name and Header Value fields. If you whitelist your training notifications by email header, you can enable this setting and then whitelist your custom header text for increased security.
  5. Enable Custom DKIM Signature: Select this check box to enable a custom DKIM signature for training notifications. For more information about this setting, see our How to Enable and Customize DKIM Signatures article.
Note:If you have our SecurityCoach product, your Training Email Headers settings will be applied to your SecurityCoach emails.

Learner Experience (LX)

In this section, you can customize your users’ Learner Experience (LX).

See below for more information about the settings in this section. If you prefer video tutorials, you can also watch our Learner Experience (LX) Account Settings video for more information.

  1. Default Training Language: Select your preferred language from the drop-down menu. This language will apply to the Learner Experience and content available in that language unless a user selects a different Training Language. If a user’s language is not available, the account’s default language will be used.
  2. Enable Localized Training Notifications: Select this check box to send training notifications in each user's language. If a user’s language is not available, the account’s default language will be used. For more information, see our Localization Guide.
  3. Reduce Visual Effects in Learner Experience: Select this check box to reduce visual effects in the Learner Experience. We recommend that you enable this setting if you have slow workstations in your environment or if you use Citrix or Flash-based browsers.
  4. Disable Tour Prompt: Select this check box to disable the tour prompt in the Learner Experience for your users. Users still have the option to launch the tour manually.
  5. Enable KnowBe4 Learner App: Select this check box to allow your users to complete training through the KnowBe4 Learner App.
  6. Demo KnowBe4 Learner App: Click this link to activate the KnowBe4 Learner App tab in your Learner Experience for 30 minutes. Once the tab is activated, you will be able to demo the app. For more information, see our KnowBe4 Learner App Admin FAQ article.
  7. Enable Customized Need Help Button: Select this check box to customize the information that users will see if they click the Need Help? button. When selected, a text field will display. In this text field, enter the URL or contact email address of your choice. For more information, see our Learner Experience Guide.
  8. Enable Learner Dashboard: Select this check box to allow your users to view their Learner Dashboard. The Learner Dashboard shows your users a summary of their training completion, including their training status and training due dates. For more information, see our What is the Learner Dashboard? article.
  9. Enable Phishing Information: After you enable the Learner Dashboard, you can select this check box to allow users to view their own phishing test results.
  10. Enable Risk Information: After you enable the Learner Dashboard, you can select this check box to allow users to view their Personal Risk Score.
  11. Limit User Information Shown: After you enable the Team Dashboard, you can turn on this toggle to limit the training and phishing details displayed on the Team Details for the Last Year tile. When this is enabled, the Team Dashboard will only show aggregated statistics for the team.
  12. Enable Team Dashboard: Enable this setting to add a Team Dashboard to the LX that allows managers to view their team's training progress and other statistics.
  13. Enable Phishing Information: After you enable the Team Dashboard, you can select this check box to display the team’s phishing results.
  14. Enable Risk Information: After you enable the Team Dashboard, you can select this check box to display the team’s current combined Risk Score.
  15. Enable Optional Training Campaigns: Select this check box if you'd like the option to enroll your users in optional training campaigns. After you create an optional training campaign, the optional content will be added to your user’s LX. To view this optional content, your users can log in to their LX and navigate to the Library tab. For more information, see our Optional Learning Guide.
  16. Enable AIDA Recommended Optional Learning: This feature is only available to Diamond accounts. Select this check box to provide relevant optional training content for your users without creating an optional training campaign. When this setting is enabled, all users will be able to view the Library tab in their LX. For more information, see our Optional Learning Guide.
  17. Enable Badges: Select this check box if you'd like to enable badges. For more information, see the Badges section of our Learner Experience Guide.
  18. Badges Available to Users: Select the badges that you'd like to allow users to earn. For more information, see the Badges section of our Learner Experience Guide.
  19. Leaderboard Type: To enable a leaderboard, select either the Individual Leaderboard or Group Leaderboard option from this drop-down menu. For more information, see the Leaderboards section of our Learner Experience Guide.
  20. Leaderboard Time Period: From this drop-down menu, select the timeframe for the leaderboard. This timeframe will be used for calculating points and rankings.
  21. Groups to Include in Leaderboard: If you selected the Group Leaderboard option above, this drop-down menu will display. Select 3 to 25 groups to include in the leaderboard.
  22. Exclude training campaigns with no due date.: Select this check box if you’d like to exclude training campaigns that do not have a due date from the leaderboard. You can enable this setting to keep optional content from impacting the leaderboard.

Can't find what you're looking for?

Contact Support
circle-arrow-up