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I received a response and a solution in much less time than I initially anticipated. Kivi also followed up the next day to make sure I didn't need anything else. Fantastic customer service.
Themeli provided not only written instructions, but used my actual account screen shot to help me resolve my question. Excellent work.
With every interaction I have had with KnowBe4 support, it has always been above my expectations. Thanks for a great job!
Brandi was quick to set up the conference call and was able to resolve my problem quickly. She is terrific at talking to people like humans, not scripted or otherwise prompted - perfect.
Excellent! Well organized, and simple to follow. Andy was thorough and covered every question and inquiry. Thank you!
Kim was very helpful, knowledgeable, and pleasant to deal with on the telephone. I appreciate her helpfulness.
Your support people are ALWAYS kind, and quick with answers. They are great.
Bud was outstanding. He dug into the issue and offered different solutions until one worked. I appreciate his kindness and persistence into solving the issue. Thank you for excellent service!
Doug was absolutely fantastic! He knew exactly how to fix the mess I'd made while trying to fumble with my AD settings. He was able to walk me through fixing everything, and we got my users imported with no problem!
Whenever we have trouble with anything, your engineers are always extremely helpful and always do everything they can to help solve our problems.