Training and Learner Experience (LX)

Learner Dashboard Overview

The Learner Dashboard is a customizable dashboard designed for users in the Learner Experience (LX). On the learner dashboard, users can view their training progress along with other statistics that you choose.

Use the links below to learn more about the Learner Dashboard. You can also check out our Learner Dashboard Video for a visual overview.

Enable the Learner Dashboard

When the Learner Dashboard is enabled, users can see a summary of their training completion, including their training status and due dates. You can also choose to display the Phishing Information, Risk Information, Badges, and Leaderboard tiles. Follow the steps below to enable the learner dashboard.

  1. In your KSAT console, click your name at the top-right corner of the page.
  2. From the drop-down menu that opens, select Account Settings.
  3. Navigate to Training > Learner Experience > Learner Dashboard
  4. Select the Enable Learner Dashboard check box to enable the Learner Dashboard.

Once you enable the Learner Dashboard, two more options will display. You can select the Enable Phishing Information check box to enable the Phishing Test Results tile, and you can select the Enable Risk Information check box to enable the Personal Risk Score tile.

Note: You can also enable a Team Dashboard to allow managers in your organization to view their team's training progress and other statistics. For more information, see our Team Dashboard Overview for Admins article.

Use the Learner Dashboard

When the Learner Dashboard is enabled, your users can view information about their training progress, incomplete training, and assignments. If you have selected the Enable Phishing Information and Enable Risk Information check boxes, your users can view additional phishing and Risk Score information as well.

To learn more about the information available on the Learner Dashboard, see the subsections below.

Training Information

By default, the learner dashboard includes the Training Progress tile and a list of the user's recent training assignments. The learner dashboard only displays information from active training campaigns.

The Training Progress tile shows the percentage of completed training assignments and includes a link to the training section of the LX.

The assignment list displays the user’s five most recent training assignments, along with the training status and when the training is due. Users can click on a row to be taken to that specific training assignment.

Messages

If your organization has used the User Messaging feature, any user who has received a message can see the Messages tile on their Learner Dashboard. This tile indicates the number of unread messages a user has. Users can click View Messages to go to the Messages tab. For more information about messages, see our User Messaging Guide.

Phishing Information

If your organization has enabled the Phishing Information option, users will see the Phishing Test Results tile on their Learner Dashboard.

This tile shows the number of phishing emails the user reported and the number of failures on phishing tests, compared to the total number of simulated phishing emails they received.

The Reported Phishing Emails bar graph displays the number of simulated phishing emails that the user has reported without failing the phishing test. The Phishing Failures bar graph displays the number of negative interactions that users have had with a simulated phishing email, such as replying, downloading attachments, and clicking links in the email.

Note: If you have set up anonymized data for your account, the Phishing Information option will be unavailable. To set up anonymized data for your account, you may need to contact your Customer Success Manager or our support team. See the Can I Anonymize User Data in My KnowBe4 Platform? article for more information.

Risk Information

If your organization has enabled the Risk Information option, users can see the Personal Risk Score tile on their Learner Dashboard. This tile shows the user’s Risk Score along with a brief explanation of how the score is calculated. This tile also includes a link to our Learner Support: What is a Personal Risk Score? article, which users can read to learn more about what their Risk Score means and how to improve it. 

Note: If you have set up anonymized data for your account, the Risk Information option will be unavailable. To set up anonymized data for your account, you may need to contact your Customer Success Manager or our support team. See the Can I Anonymize User Data in My KnowBe4 Platform? article for more information.

Badges and Leaderboard

If your organization has enabled badges and leaderboards, users can view the Badges and Leaderboard tiles. 

The Badges tile shows how many badges that the user has earned. The user can also click Learn How to Earn Badges to go to the Badges tab.

The Leaderboard tile shows where the user or their group ranks and links to the Leaderboard tab.

Note: The Badges and Leaderboard tiles cannot be toggled on or off individually. These tiles display automatically if your organization has enabled the Learner Dashboard, the leaderboard, and badges. For more information about enabling these features, see our KSAT Account Settings: Training article.

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