Security Culture Survey (SCS)

You can assign a Security Culture Survey (SCS) assessment to your users to assess your organization's security culture. Security culture is defined as the ideas, customs, and social behaviors that impact your organization’s security.

Your survey results will provide you with an overview of the seven dimensions that make up your security culture and an overall security culture score for your organization. You can use this information to establish a baseline for your security culture, to determine the changes you need to make to your security protocols, and to measure how your security culture evolves over time.

To develop the questions in this survey, we used a scientific research approach. The seven dimensions we use in this survey have been developed and researched by our team. For more information about how these questions were created and why we use the seven dimensions, see our KnowBe4 Security Culture Survey technical document.

In this article, you'll learn how to use the Security Culture Survey and how to review your organization’s survey results. For more information about assessments, see our How to Use Assessments article.

Click the jump links below to navigate to a specific section of this article.

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Best Practices
Completing the Security Culture Survey in the Learner Experience
Monitoring Your Security Culture Survey Campaign
Security Culture Survey Results

Best Practices

We recommend that you assign the Security Culture Survey to your users after their first 90 days of employment. We recommend that you wait at least 90 days to ensure that your users have adjusted to your organization's security culture. After the first survey, you should continue to assess your users once per year. If you assess your users once per year, you will be able to see how your organization's security culture changes over time.

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Completing the Security Culture Survey in the Learner Experience

To complete the Security Culture Survey, your users will log in to their Learner Experience (LX) and click the Training tab. Then, they'll locate the Security Culture Survey and click Start.

After they click Start, your users have the option to either start the survey or complete the survey later. If the user clicks Take Survey Now, they must answer all 31 questions to complete the survey. If the user does not have time to take the survey immediately, we recommend they click Come Back Later when they have time to take the full survey.

After your users complete the survey, they will be directed to a thank you page.

On this thank you page, your users will also have the opportunity to submit anonymous feedback. This feedback can be downloaded from the Assessment Results tab of the campaign. For more information about downloading user feedback, see the Survey Culture Survey Results section below.

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Monitoring Your Security Culture Survey Campaign

After you assign the Security Culture Survey to your users, you can view your users' progress. To view your users' progress, follow the steps below:

1. Log in to your KnowBe4 account and navigate to Training > Campaigns.
2. On the Campaigns subtab, click the name of the campaign in which the survey was assigned.
3. On the Campaign Overview page, find the survey and click User Progress under the survey title.

From the Users page, you can see information about your users' progress including when they were enrolled in the survey campaign, if they've started the survey, and how much time they've spent on the survey. See below for more information about the Users page:

1. Download CSV: Click this button to download a CSV file of the information displayed in the table below.
2. Actions: Click this drop-down menu to select the action you'd like to perform on the selected user or users. Options include:
   • Send Notification: Send a manual notification to the user about their survey.
   • Mark as Completed: Manually mark the user's survey as complete.
   • Reset Progress: Allow the user to restart the survey.
3. Enrollment Date: Displays the date when the user was enrolled in the survey campaign.
4. Content Started: Displays a check mark if the user started their survey.
5. Time Spent: Shows how much time the user spent taking the survey.
6. Time Remaining: Shows how much time the user has remaining to take the survey before the due date.

For more information about managing your users' progress, see our User Training Progress article.

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Security Culture Survey Results

After your users take their Security Culture Survey, you will be able to see the survey results. To view your organization's survey results, follow the steps below:

1. Log in to your KnowBe4 account and navigate to Training > Campaigns.
2. On the Campaigns subtab, click the name of the campaign in which the survey was assigned.
3. On the Campaign Overview page, find the survey and click Assessment Results under the survey’s title.

On the Assessment Results page, you can view Your Security Culture Score. This score is the average score for your organization’s Security Culture Survey results. Under this score, you can also view the Security Culture Index. This index shows you if your organization’s security culture score is considered Excellent, Good, Moderate, Mediocre, or Poor.

On the Assessment Results page, you can also view the Results by Dimension graph. This graph shows your organization’s Security Culture Survey results by dimension. The seven dimensions are listed below:

• Cognition
• Behavior
• Responsibility
• Compliance
• Attitudes
• Communication
• Norms

In the Security Culture Dimensions section at the bottom of the page, you can learn more about each of the dimensions. These dimensions are presented in the order of your organization’s highest scoring to lowest scoring dimension. To learn more about a specific dimension, click the plus (+) button next to the dimension name. For more information about these dimensions and what you can do to change your score for each dimension, see our The seven dimensions of security culture document. For more information about the Security Culture Index, see our The Security Culture Index document.

Beneath the Results by Dimensions radar graph, you have the option to click the Download User Feedback button. You can click this button to export a CSV file of any feedback your users provided at the end of their survey.

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