Report Types

Reporting on

Description of Report

Additional Filters

Use Case or Example

Risk Score

Risk Score By Group

This report displays the risk score for all users within the specified date range. See our Virtual Risk Officer (VRO) Guide for details about how risk scores are calculated.

User Groups, Date Range

Determine your most at-risk users or groups and adjust or modify their Security Awareness Training.

Risk Score By Location

This report displays the risk score for all locations (or specific locations) within the specified date range.

See our Virtual Risk Officer (VRO) Guide for details about how risk scores are calculated.

The available locations are collected from your users’ profile information.

Locations, Date Range

Identify risk patterns by location to help adjust or modify user Security Awareness Training. This may be used to help uncover the organizational need for more localized training content.

Risk Score By Riskiest User

This report displays the risk score of the top ten riskiest users within the selected date range.

See our Virtual Risk Officer (VRO) Guide for details about how risk scores are calculated.

User Groups, Date Range

Determine your most at-risk users and adjust or modify their Security Awareness Training.

Phish-prone Percentage

Overall Phish-prone Percentage

This report displays the Phish-prone Percentage for all users within the specified date range.

User Groups, Date Range

You can also group results by User Group or Training Time (the amount of time spent in training)

See how likely a specific group is to fall for a phishing attack. Use this information to determine if your users need more training time, or if their Phish-prone Percentage has improved over time.

Campaign Phish-prone Percentage

This report displays the Phish-prone Percentage for the selected phishing campaign(s) within the specified date range.

If “All Users” is selected instead of specific groups, your organization’s overall Phish-prone Percentage for the selected campaign(s) will be displayed.

Specific Campaign(s), User Group(s), Date Range

At least one campaign must be selected to produce a report.

Identify which phishing campaign caused the most users to fail a phishing attack. Use this information to pinpoint the type of training your users need the most or the type of attack method your users are most vulnerable to.

User Listings

Unphished Users

This report displays a list of users who have not received a simulated phishing test email within the specified date range.

If users have received emails that come from KnowBe4.com (for example, our Security Hints and Tips or Scam of the Week messages) but have not yet been sent a simulated phishing email, they will be included in the report as unphished users.

Date Range

Identify users who haven’t been sent a phishing test and use this information to plan future phishing campaigns.

Untrained Users

This report displays a list of users who have not completed Security Awareness Training within the specified date range.

Only Security Awareness Training courses will apply.

Date Range

See which of your users haven’t completed Security Awareness Training. Use this information to help plan your training campaigns and discover potential gaps in training.

No Training Assigned

This report displays a list of users who have not been assigned Security Awareness Training within the specified date range.

Only Security Awareness Training courses will apply.

Date Range

See which of your users haven’t been assigned Security Awareness Training yet. Use this information to help plan your training campaigns and discover potential gaps in training.

Training Not Started

This report displays a list of users who have not started Security Awareness Training within the specified date range. 

Only Security Awareness Training courses will apply.

Date Range

See which of your users haven’t started their Security Awareness Training. Use this information to send out training notifications and reminders to included users.

Failure Types

This report displays the types of failures recorded on the selected phishing campaign across the specified date range. The number of failures, as well as the Phish-prone Percentage, is also included.

User Groups, Date Range, Chart Type, Phishing Campaigns

Identify the different types of failures your users have over different campaigns. Use this information to reinforce user-specific training modules. Also, see what attack vectors your users are most susceptible to.

Emails Sent

Emails Sent By Template

This report displays all of the email templates sent as part of your phishing campaigns within the specified date range, as well as the number of clicks, failures, and other data recorded for each email template.

Email Template, Date Range

Use this information to keep track of past email templates used, and to determine which templates cause the most failures among users. If your users consistently accumulate a low amount of failures, but you have only been using one-star templates, you may want to increase the difficulty of the email template. 

Emails Sent By Group

This report displays the number of emails sent to groups as part of your phishing campaigns within the specified date range, as well as the number of clicks, the percentage of group members who failed a phishing test, and other data recorded for each group.

User Groups, Date Range

Use this information to keep track of how many email templates a specific group has received and the overall effectiveness of the phishing campaigns. This information may help identify how frequent or infrequent a specific group is enrolled in a phishing campaign.

Template Failures

This report displays a list of email templates that users failed on as part of the selected phishing campaign(s), within the specified date range. For each failure type, the quantity of failures is included.

Date Range, Phishing Campaigns

Use this information to see which template your users failed the most and evaluate why it caused users the most trouble. This can help determine if a template may be too advanced or too simple in relation to user training.

Training Status

This report displays a list of your users and their respective training status, indicating whether or not that user is fully trained, partially trained, or untrained. 

Date Range, Training Campaigns

Use this information to keep your users on track with their training. This can be useful when determining when to send training notifications or reminders.

Training Hours

This report displays the number of hours your user groups have spent in training, across the specified date range. Time spent in training includes any training modules your groups were enrolled in.

Groups will only be included in your report if there is relevant data available for that group.

User Groups, Date Range

Use this information to identify users who haven’t spent enough time in their Security Awareness Training. The amount of training hours spent can reflect in a user’s Phish-prone Percentage or explain why a user is failing phish attacks.

Training Coverage

Coverage By Campaign

This report displays the status of user training progress on a campaign over the specified date range and indicates whether or not the users have started, completed or yet to begin their training.

Date Range, Training Campaigns

Use this information to keep your users on track with their training. This can be useful when determining when to send training notifications or reminders.

Coverage By Course

This report displays the status of a course on a training campaign over the specified date range and indicates whether the courses have been started, completed, or are still in progress.

Date Range, Training Campaigns

Use this information to keep your users on track with their training course(s). This can be useful when determining when to send training notifications or reminders.

Coverage By Group

This report displays the status of courses assigned to multiple groups over the specified date range and indicates whether or not the courses have been started, completed, or are still in progress.

User Groups, Date Range

Use this information to keep your users or specific groups on track with their training. This can be useful when determining when to send training notifications or reminders.

Training Comparison

Phish-prone Percentage Comparison

This report displays the Phish-prone Percentages of trained and untrained users, within the specified date range.

User Groups, Date Range

See how training affects your users by comparing the Phish-prone Percentage of untrained and trained users. This information may help when planning training campaigns and/or selecting training content.

Risk Score Comparison

This report displays the risk score of trained and untrained users, within the specified date range.

See our Virtual Risk Officer (VRO) Guide for details about how risk scores are calculated.

User Groups, Time Range

See how training affects your users by comparing the risk score of untrained and trained users. This information may help when planning training campaigns and/or selecting training content.

Failure Type Comparison 

This report displays the types of phishing test failures recorded for both trained and untrained users, within the specified date range. The quantity of each failure type is included.

User Groups, Date Range

See how training affects your users by comparing the failure types of untrained and trained users. This information may help when planning training campaigns and/or selecting training content.

Failure Type Comparison by User Count

This report displays the types of phishing test failures recorded for users, within the specified date range. The quantity of each failure type is included.

User Groups, Date Range

Find out what type of attack vector your users are most vulnerable to (attachments, links, or other) so you can train them on this vulnerability or do additional testing. 

Overall User Counts

User Count

This report displays the number of active users present in your KnowBe4 account, over the specified date range.

User Groups, Date Range

Use this information to see the fluctuation of users over time, or to review all of your active users.

User Count Changes

This report displays the number of users added to or removed from your KnowBe4 account, over the specified date range. “Removed” includes users archived or permanently deleted from your console.

Date Range

Use this information to keep a track record of all added and removed users in the console. This may help to discover different trends of user fluctuation.

User Count By Phish-prone Percentage

This report displays the number of users within each Phish-prone Percentage range (0%-10%, 10%-20%, and so on). Specific groups can be selected if desired.

User Groups

Use this information to gauge where your users stand in terms of Phish-prone Percentage. Target users or specific groups in a higher Phish-prone Percentage range by enrolling them in Security Awareness Training.

Initial Phish-prone Percentage

This report displays the average Phish-prone Percentage of users who received their first phishing test each month.

Date Range

Use this information as a baseline to see how likely your users are to fail a phishing attack before being enrolled in Security Awareness Training.

Group Report Card

This report displays a user group summary of the following reports: Group Risk Score, Group Phish-prone Percentage, Failure Types, Group User Count, Top 5 Clicked Templates, and Training Status.

A specific group and date can be selected if desired.

Date Range, Group

This information can act as an executive summary to show overall organization risk and the status of your Security Awareness Training.

User Report Card

This report displays a user-specific summary of the following reports: Risk Score, User Phish-prone Percentage, Top Failure Types, Top 5 Clicked Emails, and Training Status.

A specific user and date can be selected if desired.

Date Range, User

This information can be useful as an employee appraisal or review to show the user’s level of risk to the organization and to illustrate their Security Awareness Training progress.