Learner Support

Learner Support: Quickstart Guide

If you’ve received an email about your organization enrolling you in Security Awareness Training, you can get started by following the steps listed in this article. You can also navigate to a specific step by clicking one of the links below. Alternatively, you can watch this video.

If you have questions or need help accessing your training, see our How to Contact Support article.

Step 1: Activate Your KnowBe4 Account

The email notification you have received includes a link to start your training. Click this link to activate your KnowBe4 account. 

The first time that you click this link, you will be redirected to the Getting Started page. Enter your email and click Next.

Next, you will receive an email asking you to verify your email address.

Open the confirmation email and click on the included Activate my account link to complete your account activation.

Step 2: Set Up Your KnowBe4 Account

Once you have activated your account, you will be taken to an account set up page. On this page, you will need to provide your first and last name and, set a strong password for your account. Confirm the information you entered is correct and then click Save & Continue.

Step 3: Get to Know the Learner Experience

Now that your account has been set up, you will be redirected to a welcome page. Click on the Show Me Around button to take a quick tour of the Learner Experience. For more in-depth descriptions of each section, see our Navigating the Learner Experience article.

Note: If you would like to take the tour but the pop-up did not open, you can launch the tour from the Training tab. While on the Training tab, click your name or email address in the top-right corner of the page, and then select Launch Tour.

If you’d like to take the tour in a different language, click on the language drop-down menu at the bottom of the window and select your preferred language.

If you need to change your preferred language after the tour, click on your name in the top-right corner. Then, click on the language at the bottom of the drop-down menu. Select a language from the window that opens and click Save. Your preferred language will be applied to any eligible training assignments that you have not started.

Step 4: Start Your Training

On the Training tab of the Learner Experience, you’ll see a card for each of your assignments. For the best experience, review the tips below before starting your training. 

  • Disable your pop-up blocker. Your training assignment will open in a new window. If you have a pop-up blocker enabled, you will be unable to open the assignment.
    • For your security, we recommend that you enable your pop-up blocker again, once you have completed your training. 
  • Check the selected language before you begin. The assignment title will display in the selected language. You can change this language using the drop-down menu next to the Start button.
    • If you had already set your preferred language and this assignment is showing a different language, it could mean one of two things: Either this assignment was started before you selected your preferred language or, this assignment is not available in your preferred language.
  • Make sure you have enough time to complete the training assignment. At the top of the card, you can see how long the assignment will take to complete and the time left before the due date.
    • If you need to take a break from your training but have not completed the assignment, close the browser window to save your progress. You can return to this training later by clicking the Resume button on the assignment card.

When you’re ready to begin a training assignment, click Start. Follow the prompts throughout the training. Keep in mind that different assignments may have different steps.

Once you have completed a training assignment, close the browser window to mark your progress as complete. Recently completed assignments are listed at the bottom of your Training tab. From the completed assignment card, you can download a completion certificate, see when you completed this training, and review the training assignment.

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