Using the Learner Experience
If you're reading this, it's likely that your organization is using the KnowBe4 Learner Experience (LX) to assign training content. You can customize your learning experience by selecting a preferred language, and you may also be able to earn badges and compete against your peers.
Read below to learn more about these features, or watch our LX videos for more information.
You can set your preferred Learner Experience language by clicking your name in the top-right corner and then clicking the language at the bottom of the drop-down menu. The interface for the LX will be translated to the selected language and courses that are available in that language that have not been started will default to that language.
Click here for the full list of supported languages.
Your Dashboard displays an overview of your security awareness training, such as your training progress, phishing test results, badges, and more. Click here to view an example dashboard.
The Dashboard tab is enabled and customized by your organization’s administrators. Meaning you may not have a Dashboard. If enabled, your Dashboard will have various tiles with training information on each, but you may not see all of the tiles listed in this article. Click on the tabs below to learn more.
The Training Progress tile shows your percentage of completed training assignments and includes a link to your training.
The Incomplete Training tile shows how many training assignments you have in progress, how many have not been started yet, and how many are past due.
The Assignments tile displays your five most recent training assignments, along with the training status and when the training is due. You can also click on a row to be taken to that specific training assignment.
The Messages tile indicates how many unread messages you have.
You can click View Messages to go to the Messages tab.
The Phishing Test Results tile shows the number of reported phishing emails and phishing failures you have had.
Reported Phishing Emails are the number of simulated phishing emails you have reported, without also failing the test.
Phishing Failures are the number of negative interactions you have had with simulated phishing emails. Actions such as replying, downloading attachments, and clicking a link within the email are considered Phishing Failures.
The Personal Risk Score tile shows your calculated risk level. See our Personal Risk Score article to learn more about your Personal Risk Score and how to improve it.
The Badges tile shows how many badges you have earned and includes a link to our How Do I Earn Badges? article.
The Leaderboard tile shows where your group ranks against other groups. It also includes a link to view the leaderboard.
From the training tab, you can see all of your assignments. If you are enrolled in multiple training assignments, your assignments will be displayed by priority. Any assignments that are past due will be shown first since they are the highest priority. Any incomplete assignments that will expire within the next 24 hours will also appear towards the top of your training screen.
To learn how to begin your training or how to resume a training course, please see Step 4 of this article.
On the Library tab, you can see a list of optional learning content. This content has been selected by your organization, but it is not required and you can complete it at any time.
If you see a module you are interested in, click on the View Details button for more information. When you are ready to begin an optional learning module, click Start on the details page.
Once you have completed an optional learning module, you can hover your mouse over the card to view your time spent, completion date, and a link to download your completion certificate.
The Messages tab lists messages sent to you from your organization. If you have unread messages, you will see a number next to this tab.
Once you have read a message, click Mark as Read to move the message to the Read Messages section at the bottom of the page. You can review any message in the Read Messages section by clicking on the message subject.
The Leaderboard tab displays how your group ranks against other groups in your organization. The rankings are based on the percentage of training that has been completed by all members of your group.
As you complete your training, you will have the opportunity to earn badges. You'll earn them automatically based on various achievements. You can click the Badges tab to see what badges you've received and what badges are still available to you.
To learn more information about how to earn badges, click here.
You can access your User Profile by clicking on your name in the right-hand corner, and then clicking on Profile from the drop-down menu. In your profile, you can update information such as your name, phone number, and password.
Once you have made your updates, click the Save button to save the changes. You will be taken back to the Learner Experience's home screen.
If you experience any problems with the Learner Experience, please contact our support team.