My Training Won't Open

When you log in to the Learner Experience (LX), you will see a list of assigned training and policies you need to read and acknowledge. If the pop-up window does not open after you click an assigned training or policy, your pop-up blocker may be blocking the training window or policy viewer. To ensure the training window or policy viewer opens, you may need to adjust the pop-up blocker settings in your browser.

Adjusting Pop-up Blocker Settings in Your Browser

Depending on which browser you are using, the instructions for adjusting your pop-up blocker settings vary. In most cases, you can adjust your settings to allow pop-ups from a specific URL. To navigate to the instructions for your browser, click a link below:

• Google Chrome
• Mozilla Firefox
• Apple Safari
  • When you open the link above, see the section: "Check Safari settings".
• Microsoft Internet Explorer
  • When you open the link above, see the section: "Privacy settings", then, "Pop-up Blocker".
• Microsoft Edge
• Opera

If the above instructions look different from what you see in your browser, we recommend that you update your browser to the latest version.

If you continue to experience issues with your training, contact our support team.