How Can I Disable My Pop-up Blocker?

How Do I Turn Off My Pop-up Blocker?

When you log in to the Learner Experience (LX), you will see a list of assigned training and policies you need to read and acknowledge. You may notice that when you click on a training course that your training does not open. This could be because your training is being blocked by your pop-up blocker. In order to ensure the training window or policy viewer opens properly, you must disable the pop-up blocker in your browser. 

To learn how to disable your pop-up blocker, click on one of the links below to navigate to the article for your browser:

• Google Chrome
• Mozilla Firefox
• Apple Safari
  • See the section: "Check Safari settings and security preferences"
• Microsoft Internet Explorer
  • See the section: "Privacy settings", then, "Pop-up Blocker"
• Microsoft Edge
• Opera

If the above instructions look different from what you see in your browser, we recommend that you update your browser to the latest version.

If you continue to experience issues with your training, please contact the KnowBe4 support team.