KnowBe4 Training Quickstart Guide
Did you receive an email or notification from your organization letting you know you've been enrolled in training? If so, follow the steps below!
If you've received an email that has notified you that you've been enrolled in training, click the link in the email (or copy and paste it the link into your browser's address bar).
Example of Training Invitation
Typically, the link provided in the notification will automatically confirm your account in KnowBe4's system and will send you an activation link to the email address that was assigned training. If this happens, move on to Step 2.
Alternatively, the link may send you to a sign-up page, as shown below. It will prompt you to enter your email address to create your account.
Click Next after you enter your email.
Thank You Page
You will be sent a confirmation email with a link inside which will activate your account.
Click Activate my account to confirm your account.
You'll be prompted to enter your information. Add your name (or verify it is correct) and then set a password for your account.
User Account Creation Page
After saving your user information, you will be logged in and will be able to access the training content assigned to you. This may include training modules, games, videos, or policies. If you need to change the language of the interface, you can do so by selecting the language drop-down menu to the left of your name (click to view). Any courses that are available in that language and have not been previously started will default to the selected language.
Click the Start button on any assignment to begin your training. Your assignment will open in a new window. Make sure you have disabled your pop-up blocker to ensure you can access your training. Please ensure that you reenable your pop-up blocker after you received confirmation that you successfully completed the course.
To save your progress when completed, or whenever you need to take a break from your assignments, close the training or policy browser window. Your training page will refresh to show you your progress/status with your assignment.
After you've completed a course, that course is moved to the bottom of your list of courses and will have a "Complete" banner over it. You'll be able to download your completion certificate, see when you completed the training, and review the course from here.
- Download Certificate - Use this button to download the PDF of your Certificate of Achievement for the course.
- View Details - Hover over this field to see details about the course. You'll be able to see information such as the course's due date, how long you spent on the course, and the date you completed it.
- Review - Click this button to take the course again or to review what you've learned.
- Language - Click the drop-down arrow to select which language you'd like to review the course in.
- Campaign - Displays the name of the campaign the course was assigned to.
If you need any assistance, click here to contact our Support Team.
If you need to view an assignment in a different language, select the language drop-down next to the Start button. Clicking the drop-down will allow you to select a different language for your training assignment (if one is available). See more here.
If you're an admin in your account and you need to complete training, you can log in using the same steps as above and then click on your email in the top-right corner of the console and select My Training to access your assigned training.