How to Use Reporting

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Introduction
Creating a Report
Downloading a Report
Combine Selection Results
Working with the Accounts and User Groups Selector
Report Types
Tips for Admins

Introduction

KnowBe4’s Account Management Reporting feature provides actionable metrics and insight into the effectiveness of the security awareness training programs running on your managed accounts.

Beneath the Reports tab, you can create six different styles of reports to meet the needs of your organization. These reports will help you understand where improvements need to be made to improve the strength of your accounts’ human firewalls.

Each report can be downloaded as a PDF or CSV. The presentation of the report (chart, line graph, etc.) will vary depending on the type of data that is included.

Creating a Report

To create an on-demand report, navigate to the Reports tab. Then, click on the report you’d like to create and enter the required criteria for the report.

Downloading a Report

All reports, with the exception of Account Report cards, can be downloaded to a PDF or CSV.

Below the report, you'll see two options, Download Report (PDF) and Download CSV (CSV). Click either option to download your report.

Account Report cards can be downloaded to a PDF.

Combine Selection Results

The Combine Selection Results setting, available on select reports, will combine your selections into one trendline so you can analyze the selected data as a group.

Working with the Accounts and User Groups Selector

The selector tool allows you to make multiple selections at once. The interactive interface makes it easy to move items from one category to the other. To use the selector tool:

Move items to the Selected Accounts/Groups by using one of the methods listed below:
- Click the item you wish to move and then click the blue right arrow button (>) to move it to the Selected category.
- Double click the item to move it to the Selected category.
- Hold the Ctrl key to select multiple items at once and then click the right arrow button (>) to move the highlighted items to the Selected category.
- Hold down Ctrl + A to select all items on the page and then click the right arrow button (>) to move the highlighted items to the Selected category.
- Click an item then hold down the Shift key to select a range of items and then click the blue right arrow button (>) to move the highlighted items to the Selected category.

Note: For more specific reporting, you can select individual user groups by selecting an account and clicking the first right arrow button. The selected account will now appear in the 2nd field with all user groups listed for that account. You can now select which user groups you would like to see in the report. User groups from different accounts can be mixed together for diverse reporting results.

Click OK to confirm your changes to confirm your selections. The same methods can be used to remove items from the Selected category.

Here is an example Risk Score report that compares the risk for two accounts over the past six months:

Report types

The table below indicates the various reports you can create, the additional filters you can use to modify the reports further, and suggested use cases to help you further your managed accounts' security awareness programs.

Report Types	Reporting on	Description of Report	Additional Filters	Use Case or Example
Risk Score	Risk Score by Group	This report displays the average risk score of selected users. See our Virtual Risk Officer (VRO) Guide for details about how risk scores are calculated.	Accounts, User Groups, Date Range	Determine your most at-risk users or groups and adjust or modify their Security Awareness Training.
Risk Score	Risk Score by Riskiest User	This report displays the ten users with the highest Risk Score in the selected accounts or groups. See our Virtual Risk Officer (VRO) Guide for details about how risk scores are calculated.	Accounts, User Groups, Date Range	Determine the most at-risk users for your managed accounts and adjust or modify their Security Awareness Training.
Account Report Card		This report displays a summary by account of the following reports: Account Risk Score, Account Phish-prone Percentage, User Count, Top 5 Clicked Templates, and Training Status Overview by Campaign. A specific Account and date range can be selected if desired.	Account, Date Range	This information can act as an executive summary to show overall risk and the status of the Security Awareness Training for your managed accounts.
Phish-prone Percentage	Phish-prone Percentage	This report displays the average Phish-prone Percentage of selected users.	Accounts, User Groups, Date Range, Combine Selection Results	See how susceptible a specific account is to phishing attacks. Use this information to determine if specific accounts need more training time, or if their Phish-prone Percentage has improved over time.
Phish-prone Percentage	Group by Training Time	This report compares the time spent training to the average Phish-prone Percentage in the selected accounts or groups.	Accounts, User Groups, Date Range, Combine Selection Results	Identify which phishing campaign caused the most phishing test failures. Use this information to pinpoint the type of training users need the most or the type of attack method users are most vulnerable to.
Phish-failure Percentage		This report displays the average Phish-failure percentage of selected users.	Accounts, User Groups, Date Range, Combine Selection Results	See how likely a selected account(s) is to fail a phishing attack. Use this information to pinpoint which of your accounts need additional training or if their Phish-failure Percentage has improved over time.
Training Status Overview	Training Status Overview by Campaign	This report displays users in the selected campaigns organized by their training status.	Accounts, Training Campaigns, Date Range	Use this information to keep your managed accounts on track with their training. This can be useful when determining when to send training notifications or reminders.
	Training Status Overview by Course	This report is organized by the courses within selected campaigns. It displays the total number of users under each training status.	Accounts, Training Campaigns, Date Range	Use this information to keep your managed accounts on track with their training course(s). This can be useful when determining when to send training notifications or reminders.
	Training Status Overview by Account	This report displays the total number of users by group in each training status, for all campaigns.	Accounts, User Groups, Date Range	Use this information to keep all or specific managed accounts on track with their training. This can be useful when determining when to send training notifications or reminders.
Training Comparison	Phish-prone Percentage Comparison	This report displays the average Phish-prone Percentage for trained and untrained users in the selected accounts or groups.	Accounts, User Groups, Date Range	See how training affects your managed accounts by comparing the Phish-prone Percentage of untrained and trained users.
Training Comparison	Risk Score Comparison	This report displays the average Risk Score for trained and untrained users in the selected accounts or groups.	Accounts, User Groups, Date Range	See how training affects your specific managed accounts by comparing the risk score of untrained and trained users.
User Counts and Login	User Count	This report displays the number of active users in the selected group.	Accounts, User Groups, Date Range, Combine Selection Results	Use this information to see the fluctuation of users for all your managed. accounts over time, or to review all of your active users on your managed accounts.
User Counts and Login	User Login Activity	This report displays the login activity of active users in the selected groups.	Accounts, User Groups, Date Range	Use this information to view all user login activity across multiple groups and accounts. This may help determine which groups and accounts are not actively participating in their Security Awareness Training.

Tips for Admins

Use the Search… field in the Account/Group selector window to search for specific items or to narrow the results.
Create Accounts and Groups with shorter names to make these items easier to find in the Account/Group selector and produce cleaner looking reports.
Create an “All Users” group on your Accounts with ease by creating Smart Groups on each of your client accounts with the following criteria:
- Begin this group’s name with an @ to ensure it is listed at the top of the Group selector for each account.

MSP/Reseller/Multi-Account Org: Account Management Roll-up Reporting Guide

How to Use Reporting

Introduction

Creating a Report

Downloading a Report

Combine Selection Results

Working with the Accounts and User Groups Selector

Report types

Tips for Admins

Comments

How to Use Reporting

Introduction

Creating a Report

Downloading a Report

Combine Selection Results

Working with the Accounts and User Groups Selector

Report types

Tips for Admins

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