How to Use the Download Center

The Download Center contains all PDF and CSV reports for your users or accounts that were downloaded from our Reports feature. This feature also allows you to keep track of all reports that are generated and downloaded in your managed accounts.

See below for information on how to access and use the Download Center.

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Accessing the Download Center
Using the Download Center

Accessing the Download Center

The Download Center can be accessed by following the instructions below.

1. Log in to your KnowBe4 account.
2. In the KMSAT console, click the Reports tab.

In the top-right corner of your console, you’ll see a notification bell. This bell will show timestamps for all generated reports when clicked on and will notify you if a new report has been generated. The reports that appear in this menu can also be downloaded without opening the Download Center at any time.

While you are logged into a managed account, downloaded reports will go into your management account's Download Center. These downloaded reports will also be seen in the banner bell for Account Admin View.

To download these reports to your computer, you can:

1. Click the download icon in the modal for the banner bell.
   OR
2. Click View Download Center to navigate to your management download center and download the reports from there.

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Using the Download Center

Once you have accessed the Download Center, there are several columns with important information. See the image below for details on the information each column contains.

1. Report: Shows which category the report belonged to and includes an icon that represents whether the report is in CSV or PDF format.
2. Type: The specific type of report.
3. Groups: The total number of groups included in the report. If groups were not used in the report, “N/A” will be displayed.
4. Accounts: The account that generated the report. The person icon indicates the report was generated from a managed account.
5. Generated on: The date that the report was generated on.
6. Download: Click this icon to download the report. The green checkmark indicates whether the report was downloaded previously. Hover over the checkmark to see a timestamp of when the report was last downloaded.
7. Details: When clicking on the report row, additional details for the selected report are displayed. Information such as the date range of the report and specific group names can be found here.
8. Search bar: If you are looking for reports with specific groups or specific reports, you can search for them by using this field.

All reports found in the Download Center will only be available for 90 days after they were originally created. After 90 days, the reports will be removed from the Download Center.

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