How to Install and Use the Phish Alert Button for the Outlook Mobile App (iOS and Android) and Office 365

The Phish Alert Button (PAB) add-in for the Microsoft Outlook mobile app (iOS and Android) and Office 365 gives your end-users the ability to report suspicious emails from not only their computer but from their mobile inbox as well. This empowers your employees to take an active role in managing the problem of phishing and other types of malicious emails. The tool can also provide your IT or Risk Management team with early warning of possible phishing attacks or malicious emails so they may take timely and effective actions to prevent security breaches or network compromise.

We encourage you to inform all of your users of this tool before making it accessible. Below are helpful resources that you can use to assist with your implementation of the PAB:

• Best Practices for PAB Implementation (For admins)
• How Do I Use the Phish Alert Button for Office 365? (For end-users)

Paid Integration: If you are using our full-featured Phishing and Training console, the PAB will also track if your users report our simulated phishing emails, so you can see which users are successfully identifying potentially malicious emails.

Jump to:
Installation prerequisites
How to install
How to uninstall
User experience

• Outlook app (for Android)
• Outlook app (for iOS)

Additional resources
Frequently Asked Questions (FAQs)

Installation prerequisites

This installation requires one of the following servers:

• Office 365
• Exchange Server 2016 (Hybrid only) - version 15.1.544.27 (CU3) or newer

This version can be used on the following mail clients:

• Office 365 OWA
• Outlook 2016 for Windows (Click-to-Run install only)
• Outlook 2019 for Windows
• Outlook 2016 for Mac
• Outlook for iOS
• Outlook for Android

You must enable and configure your PAB in the KnowBe4 admin portal. You’ll also need to download the following file to begin installation:

• O365Manifest.xml

For instructions on how to enable and configure your PAB in the admin portal, visit our main PAB article.

If you are using Internet Explorer, the following steps need to be performed in order for the PAB to run on your PCs:

1. Go to the Internet Options section of Internet Explorer and click the Security tab.
2. Inside the Internet Sites Zone box, check the Enabled Protected Mode box.
3. Click OK.

To enable Optional Connected Experiences in Outlook, follow the instructions below:

1. Go to File > Options > Trust Center > Trust Center Settings.
2. From Trust Center Settings, go to Privacy Options then Privacy.
3. Enable Optional Connected Experiences.

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How to install

Step 1: Log in to your mail server Admin portal. Under the Settings menu, click Services & add-ins.

Step 2: From the Exchange Services & add-ins screen, click Deploy Add-In. This will take you to the Centralized Deployment add-in management screen.

Step 3: From the Centralized Deployment area, click the I have the manifest file (.xml) on this device. radio button and then sign select the Browse option.

Step 4: A file browser pop-up window opens. Locate and add the O365Manifest.xml file from your Account Settings and click the Next button to install.

Step 5: Select which users will have access to the add-in and which deployment method to use. We recommend that you make the add-in accessible to Everyone and to use the Fixed deployment method. You will need to click (View options) to edit the deployment method.

This is how the add-in should look once configured in the Services & add-ins area:

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How to uninstall

Step 1: Log in to your mail server Admin portal. Then, navigate to Settings > Services &add-ins.

Step 2: Highlight the Phish Alert add-in. Then, click the Delete Add-In icon.

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User Experience

Once installed, the PAB add-in will be available from any open email in the compatible mail clients, including the Outlook app for iOS and Android.

In O365, the Phish Alert Button will appear in the drop-down menu on an open email, as shown below.

A user can report any email as a phishing email. The reported email will be in the users' Sent Items as a forwarded message and will be deleted from the user's inbox. If the user incorrectly reported the email, they can retrieve it from their Deleted items/Trash.

Outlook Mobile App (for Android)

If users want to report an email using the PAB from the Outlook App on an Android device, they'll first tap the three dots at the top right of the screen, as shown below.

Then, they'll see Phish Alert listed in their add-ins.

Once they've selected the Phish Alert add-in, they'll be brought to the screen shown below to confirm that they want to report the email. From this screen, they'll tap the Mobile Phish Alert button to confirm submission.

After the email has been reported, the message you've set in your Account Settings will display, as shown below. Click OK to dismiss the message.

Outlook mobile app (for iOS)

If users want to report an email using the PAB from the Outlook App on an Apple device, they'll first click the three dots at the top right of the screen, as shown below.

Then, they'll see Phish Alert listed in their add-ins.

Once they've selected the Phish Alert add-in, they'll be brought to the screen shown below to confirm that they want to report the email. From this screen, they'll tap the Mobile Phish Alert button to confirm submission.

After the email has been reported, the message you've set in your Account Settings will display, as shown below. Click the OK button to dismiss it.

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Additional Resources

• Phish Alert Button Guide for Exchange 2013/2016 (Server-based)
• Video: PAB Installation and User Experience
• How Do I Change the Phish Alert Text for Server-Based PAB (Exchange & Office 365)
• Multiple Phish Alert Button Instances (Multi-PAB): Office 365/Exchange
  
• PAB Compatibility Matrix

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Frequently asked questions (FAQs)

Below are questions you may have regarding the Office 365 PAB. If you don't see your question answered below, contact support.

Q: My users aren’t seeing the PAB in their Outlook app on their phones. Why?
A: When installing the PAB, did you make the add-in mandatory? This is step 5 of the installation process. The PAB will not appear in Outlook for mobile if the add-in was not deployed using the Fixed method. Your users must enable the PAB themselves in their Outlook app settings.

Q: Can I publish the PAB add-in using any other method?
A: Yes, the add-in can also be sideloaded. Please contact support for assistance.

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