If you've just signed up with us, you will be sent an automated email from our system containing an activation link which you will need to click on to confirm your account and set your password. Once you set your password, you'll be able to log in to your management console.

If you didn't receive it, check your Junk or Spam folder. You can also attempt to resend this activation link by visiting https://training.knowbe4.com (or https://eu.knowbe4.com, depending on where your organization's KnowBe4 account is located) and clicking the Didn't receive confirmation instructions? link after entering your email address.

If you still do not receive the email, contact our support team for assistance. Once you confirm your account and set your password, you'll be able to log in to your account to take your training. 

Visit https://training.knowbe4.com (or https://eu.knowbe4.com, depending on where your organization's KnowBe4 account is located) and click the Forgot your password? link after entering your email address. After clicking, enter your email address and click Send me reset password instructions.

If you receive an error that says: "This account is not yet confirmed", you will need to click the activation link in order to confirm your account and set your password.

Otherwise, you will receive an email to the email address you entered which will provide you a link to click on to set your new password. New password links will be active for approximately six hours.

If you didn't receive the email, check your Junk or Spam folder. If you still do not receive the email, contact our support team for assistance.

If you've just signed up with us, you will be sent an automated email from our system containing an activation link which you will need to click on to confirm your reseller/MSP account and set your password. Once you set your password, you'll be able to log in to your reseller/MSP management console at https://training.knowbe4.com/management/login (or https://eu.knowbe4.com/management/login, depending on where your MSP/reseller account is located).

If you didn't receive it, check your Junk or Spam folder. You can also attempt to resend this activation link by visiting https://training.knowbe4.com/management/login (or https://eu.knowbe4.com/management/login, depending on where your MSP/reseller account is located) and clicking the Didn't receive confirmation instructions? link. Enter your email address on the page that follows and click the button to Resend confirmation instructions.

If you still do not receive the email containing this link, contact our support team for assistance. Once you confirm your account and set your password, you'll be able to log in and manage your reseller/MSP account.

Visit https://training.knowbe4.com/management/login (or https://eu.knowbe4.com/management/login, depending on where your MSP/reseller account is located) and click the Forgot your password? link. After clicking, enter your email address and click Send me reset password instructions.

If you receive an error that says "This account is not yet confirmed", you will need to click the activation link in order to confirm your account and set your password.

Otherwise, you will receive an email to the email address you entered which will provide you a link to click on to set your new password. New password links will be active for approximately six hours.

If you didn't receive the email, check your Junk or Spam folder. If you still do not receive the email, contact our support team for assistance.