Miscellaneous
This section includes articles related to a variety of topics.
If you can't find what you need, submit a support ticket here and we'll be happy to assist you.
- Learner Support: How to Contact Support
- Contact Support and Grant Access to Your Account
- FAQ: Phishing and Training on Mobile Devices
- KnowBe4 Privacy Policy and Terms of Service
- Why Aren't My Special Characters Displaying Correctly in the CSV File I Downloaded?
- Can I Test Your Training Modules in My LMS?
- Can I Use Your Training in My Learning Management System (LMS)?
- How Do I Reset My Knowledge Base Password?
- Customer Awareness Program (CAP) Guide
- How do I Access the KnowBe4 Home Internet Security Awareness Course?
- Do I Meet my Security Awareness Compliance Requirements?
- Where Can I Get More Information About Ransomware?
- How Do I Use the KB4Diag Tool?
- Where Can I Find Information About Pricing Levels?
- Open Source Licensing Information
- Virtual Patent Marking for KnowBe4
- I Can't View Burmese Phishing Emails
- Feature Webinar: Gold, Platinum, and Diamond Features
- Troubleshooting: Users Receive Error Message When Opening PDF Attachments