Setting Up User Messaging

Scam of the Week Newsletter Overview

The Scam of the Week is a weekly newsletter written by KnowBe4. The newsletter summarizes a recent real-world scam and provides tips on how to stay safe from similar scams. To send the newsletter to your users, you can use our user messaging feature to create and send a recurring message.

Scam of the Week is not available as an email template as they are written for current events and real-time threats. If you want your users to be able to view any Scam of the Week sent to them, we encourage you to set up the Scam of the Week as a message. Every message will remain listed in the KSAT admin console under Users > Messages and in the Messages tab of the Learner Experience (LX).

Tip: If you want to send a newsletter with a specific theme, we recommend using the Security Hints and Tips newsletter. These newsletters cover similar themes as the Scam of the Week, but they avoid mentioning specific events.

Set Up a Scam of the Week Message

Users will be able to view the Scam of the Week on the Messages tab of the Learner Experience (LX). You can send these messages weekly or biweekly and you have the option to send a copy of the message to each user via email. For general information about messages, see our User Messaging Guide.

Tip:If you would like for your users to be able to access a past Scam of the Week, we recommend that you use our User Messaging feature. When you send a Scam of the Week message to your users, the message will remain in the Messages tab of the LX until you hide it.

To create a Scam of the Week message, follow the steps below:

  1. From your KnowBe4 console, navigate to Users >Messages.
  2. Click the Create New Message button at the top-right corner of the page.
  3. Select Scam of the Week from the drop-down menu.
  4. On the New Scam of the Week Message page, customize your settings. For more information about each setting, see the screenshot and list below:
    1. Frequency: Choose how often Scam of the Week messages should be sent. You can select either Weekly or Biweekly.
    2. Send to: To send the Scam of the Week to your entire organization, select All Users. To only send the Scam of the Week to part of your organization, select Specific Groups and choose one or more groups from the drop-down menu.
    3. Use Custom Sender Information: Enable this option to customize the sender's name and email address. The email address must match one of the allowed domains on your account.
    4. Send on: Select the day you want to send your Scam of the Week message.
    5. Make this a branded message: Select this check box to include your organization’s logo, name, and domain in the Scam of the Week message. This option is only available if you have a company logo URL configured in your account settings. For more information see our How to Add Your Company Logo, Logo URL, and Brand Color to Your Console article.
    6. Also send this message as an email: Select this check box to send a copy of the Scam of the Week message to each user via email. This message will still be listed on the Messages tab of the LX.
      Important:Emails sent using the User Messaging feature are not tracked and will not be included in any message-related data.
  5. Review your selections, then click Create Message. You’ll see a preview of that week’s Scam of the Week message.

Can't find what you're looking for?

Contact Support