Using Training Reports

In your KnowBe4 account, you can view reports about your users' training progress. These reports include information such as how many users have completed their training content, how many users have not completed their training content, and how many users have acknowledged assigned policies. To access training reports, log in to your KnowBe4 account and navigate to Training > Reports.

Click the links below to learn about the different types of data you can view from your training reports. For more information about managing and monitoring training campaigns, see our Creating and Managing Training Campaigns article or our Monitoring Training Campaigns video.

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Sign-up Reports

Content Reports

Sign-up Reports

At the top of the Reports subtab, the Sign-up Reports section contains two reports. These reports are Users Who Have Logged In and Users Who Have Never Logged In. To view the report in your account, click the report name. You can also download a CSV file of each report by clicking the CSV button at the right side of the page.

If you click the Users Who Have Logged In report, you will be able to view a table with a list of users who have logged in to their KnowBe4 account, the date when they created their account, and the date when they last logged in to their account.

If you click the Users Who Have Never Logged In report, you will be able to view a table with a list of users who have never logged in to their KnowBe4 account and the date when they joined. Since the users have not logged in to their KnowBe4 account to take their training, the Last Sign In At column will always be blank.

Tip: If you would like to resend an account registration link to your users, navigate to your Dashboard. Then, copy the link at the bottom of the Training tile and send the link to your users (Click to view).

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Alternatively, you can also send your users a notification to create their accounts. For more information about notifications, see our Training Campaign Notifications article.

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Content Reports

In the Content Reports section of the Reports subtab, you can view a report to see which users have completed specific training content. You can filter your report by specific training courses, specific user groups, and specific dates. For more information about the filters you can apply to your report, see the screenshot and list below:

1. Content: Click this drop-down menu to select one or more content items that you would like to include in your report.
   Note: To view your report, you must select at least one content item from this drop-down menu.
2. Users: Click this drop-down menu to select one or more user groups that you would like to include in your report.
3. Start: Click the calendar icon to select a start date.
4. End: Click the calendar icon to select an end date.
5. Include Archived Users: Enable this setting if you would like to include any archived users in your report. 

Once you have added your desired filters, you will be able to view several reports for the selected content. For information about the types of available reports, see the table below:

You can also download a CSV file of any of these reports. To download the CSV file, click the CSV button at the right side of the page.

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