The below glossary will provide a description of what types of emails are in each phishing template topic.
JUMP TO:A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V
A
Arabic
Phishing templates in the Arabic language.
English - Australia
Phishing templates localized for Australian end-users.
English - Austria
Phishing templates localized for Austrian end-users.
B
Banking and Finance
This topic contains templates replicating popular banks and financial institutions. Also included are generic banking templates with subjects such as transaction and confirmation activity. The majority of the sender email domains for these templates are spoofing well-known organizations.
Baseline Templates
A topic dedicated to revealing an accurate Phish-Prone Percentage of your organization when performing a baseline Phishing Security Test. These templates consist of both generic and organization-specific emails that could fool almost anyone. Subjects include anything from Internal IT emails spoofing your own domain, to social media activity notifications.
Business
This topic contains typical communication that employees might receive. The subjects of these emails include theoretical invoices, purchase orders, requests for information, shared files, and more. These templates typically do not spoof companies and will come from a large assortment of sender email domains.
Burmese
Phishing templates localized for Burmese end-users.
C
English - Canada
Phishing templates localized for Canadian end-users.
Chinese - Security Hints and Tips
This topic contains general security tips in the Chinese language. These emails would be useful for any employee to review. This topic is not used for Phishing Security Tests; therefore these emails do not contain clickable links. You can send these emails by setting up a separate phishing campaign consisting only of this topic to keep your users up to date on the latest security hints and tips.
For more details on Security Hints and Tips campaigns, click here.
Chinese Simplified
Phishing templates in the Chinese (Simplified) language (zh-cn).
Chinese Traditional - Hong Kong
Phishing templates in the Chinese (Traditional) language (zh-hk). Some of these templates may be localized for Hong Kong.
Chinese Traditional - Taiwan
Phishing templates in the Chinese (Traditional) language (zh-hk). Some of these templates may be localized for Taiwan.
Controversial/NSFW*OFFENSIVE LANGUAGE*
This topic contains templates with controversial content that could be considered offensive or inappropriate to some organizations, but others may find these templates appropriate and helpful for use in an aggressive simulated phishing campaign.
This potentially not suitable for work (NSFW) content is hidden by default within the System Templates area (for accounts created in June 2018 and later). It can be unhidden by following the steps in this article. Once unhidden, this topic can be used for effective campaigns that provoke users to click or open attachments in reaction to shocking content.
The unpleasant truth is the bad guys do not shy away from using controversial subject matter and language to socially engineer users, and neither should we when training and strengthening our human firewall.
CPA/Business Advising Industry
This topic contains templates that are typically seen in the financial advising and public accounting industries, including common exchanges between clients and advisors, or among colleagues.
Current Events
This topic contains a variety of templates appropriate for current events, news, matters, occasions, etc. Templates include anything from national headline alerts (real and fake) spoofing major news channels, to popular app downloads, to shopping discounts and coupons.
Current Event of the Month
This topic will contain a single Current Events or Holiday template, hand-selected by the Content team each month, to ensure that you're getting a high-quality, timely, and relevant template. Review the Current Events and Holiday template topic descriptions to understand the types of templates that may be selected for this topic.
For more detail about this topic, see here.
Current Event of the Week
This topic will contain a single Current Events or Holiday template, hand-selected by the Content team each week, to ensure that you're getting a high-quality, timely, and relevant template. Review the Current Events and Holiday template topic descriptions to understand the types of templates that may be selected for this topic.
For more detail about this topic, see here.
Czech
Phishing templates in the Czech language.
D
Danish
Phishing templates in the Danish language.
Data Breach
This topic of Phishing Templates allows you to spear-phish users that have been part of specific data breaches. Each template spoofs a unique organization that has had a large-scale data breach incident.
Each template includes a corresponding data entry landing page, so you can test your users on not only their susceptibility to clicking a link, but also if they are prone to entering sensitive information.
This topic is intended to be used in conjunction with KnowBe4's Email Exposure Check Pro (EEC Pro), but can be used in any type of phishing campaign.
See: How to Use the Data Breach topic
Dutch
Phishing templates in the Dutch language.
E
Education
This topic includes education-related templates involving college and graduate matters, high school news alerts, teacher incentives, pay raises, and student loan information. The majority of these templates could apply to anyone working or involved in the education industry.
F
Finnish
Phishing templates in the Finnish language.
French - Security Hints and Tips
This topic contains general security tips in the French language. These emails would be useful for any employee to review. This topic is not used for Phishing Security Tests; therefore these emails do not contain any links. You can send these emails by setting up a separate phishing campaign consisting only of this topic to keep your users up to date on the latest security hints and tips.
For more details on Security Hints and Tips campaigns, click here.
French - Canada
Phishing templates localized for French Canadian end-users.
French - France
Phishing templates in the French language.
G
German - Security Hints and Tips
This topic contains general security tips in the German language. These emails would be useful for any employee to review. This topic is not used for Phishing Security Tests; therefore these emails do not contain any links. You can send these emails by setting up a separate phishing campaign consisting only of this topic to keep your users up to date on the latest security hints and tips.
For more details on Security Hints and Tips campaigns, click here.
German
Phishing templates localized for German end-users.
Greek
Phishing templates localized for Greek end-users.
Government
This topic contains templates spoofing state, local, and federal governments, regarding issues such as speeding tickets, court summons, jury duty, and criminal activity notifications. The sender email addresses in these templates spoof government domains.
H
Healthcare
This topic includes healthcare related templates involving insurance and coverage matters, medical files, medical bills, and appointment reminders. The majority of these templates could apply to anyone with health insurance.
Hebrew
Phishing templates in the Hebrew language.
Hindi - India
Phishing templates in Hindi language.
HIPAA Security Hints and Tips (Not PST)
This topic contains general security tips for end-users in organizations who must be in compliance with HIPAA. These emails would be useful to review for any employee that deals with protected health information (PHI). This topic is not used for Phishing Security Tests; therefore these emails do not contain any links. You can send these emails by setting up a separate phishing campaign consisting only of this topic to keep your users up to date on the latest HIPAA security hints and tips.
Holiday
This topic contains templates relevant to any upcoming holidays. Examples include coupons for Christmas shopping, sales for President’s Day, and real or fake news stories in relation to specific holidays.
Holiday (Off-Season)
This is essentially a container for off-season Holiday templates. We do not recommend using this topic in any ongoing phishing campaigns, as current holiday templates will be located in the Holiday topic.
Human Resources
This topic consists of categories typically handled by Human Resources departments. The majority of the sender emails in this topic spoof your own domain with an “HR” mailbox name.
Hungarian
Phishing templates in the Hungarian language.
I
English - India
Phishing templates localized for Indian end-users.
Indonesian
Phishing templates in the Indonesian language.
English - Ireland
Phishing templates localized for Irish end-users.
IT
This topic contains various Information Technology-themed subject matters. There are various types of templates including email account matters, anti-virus notifications, and security matters. The majority of the sender email addresses for these templates spoof well-known IT companies, and there are also some sender email addresses that spoof your own domain.
Italian - Security Hints and Tips
This topic contains general security tips in the Italian language. These emails would be useful for any employee to review. This topic is not used for Phishing Security Tests; therefore these emails do not contain any links. You can send these emails by setting up a separate phishing campaign consisting only of this topic to keep your users up to date on the latest security hints and tips.
For more details on Security Hints and Tips campaigns, click here.
Italian
Phishing templates localized for Italian end-users.
J
Japanese
Phishing templates localized for Japanese end-users.
K
Korean
Phishing templates localized for Korean end-users.
L
Legal Industry
This topic was created for those in the law/legal industry and many of the available templates contain legal language.
M
Mail Notifications
This topic contains automated messages that users would normally receive from their mail client. The template content typically references mailbox storage, bounced or pending email alerts, and required system updates.
Malay - Malaysia
Phishing templates in the Malay language.
N
English - New Zealand
Phishing templates localized for New Zealand end-users.
Norwegian
Phishing templates localized for Norwegian end-users.
O
Online Services
This is our largest topic of templates. This topic contains emails from various well-known online services including shopping, entertainment, applications, financial and security services. The majority of the sender email addresses in these templates include spoofed domains of very popular websites and applications that your users will recognize.
Outdoor/Sporting Goods
This topic includes templates replicating emails from well-known outdoor/sporting good distributors. The emails in this topic contain announcements of store sales as well as coupons from popular manufacturers.
P
PCI Security Hints and Tips (Not PST)
This topic contains general security tips for end-users in organizations who must be in compliance with Payment Card Industry Data Security Standards (PCI DSS). These emails would be useful to review for any employee who handles credit cards. This topic is not used for Phishing Security Tests; therefore these emails do not contain any links. You can send these emails by setting up a separate phishing campaign consisting only of this topic to keep your users up to date on the latest PCI security hints and tips.
Phishing For Sensitive Information
Templates in this topic have “Phishing for Sensitive Information” landing pages assigned to them. If users click on any links in these Phishing Security Test emails, they will be redirected to a landing page which has a form on it asking the user to enter sensitive data. If the user does enter data, a failure for this action will be recorded in the system.
For more details on Phishing for Sensitive Information email templates and landing pages, click here.
Polish
Phishing templates in the Polish language.
Portuguese - Brazil
Phishing templates localized for Brazilian end-users.
Portuguese - Portugal
Phishing templates localized for Portuguese end-users.
Q
QR Code
This topic contains templates including a QR code as the PST attack vector. A QR code redirects users to a website or attachment.For more information about QR code phishing, click here.
R
Real Estate Industry
This topic contains templates specific to email exchanges found in the real estate industry, such as buyer closing documents and loan information.
Reply-To Only *No Links or Attachments*
The emails in this topic of templates do not contain any links or attachments and will only test the user on whether or not they will reply to a phishing email. You can enable the console to track replies to Phishing Security Test emails when you set up your phishing campaign. If you enable this feature and your user replies to any of the PST emails, this will record as a failure in the console.
For more on reply-to phishing, click here.
Reported Phishes of the Week
This topic consists of the top ten phishing emails reported to us by users of the Phish Alert Button. This topic contains ten new emails every week. The sender domains vary in this topic and include, but are not limited to, those that spoof popular companies and those that spoof your own organization domain.
For more information about the Reported Phishes of the Week, click here.
Retired Current Events
This topic consists of templates that were once popular but are no longer relevant. These templates were originally added to our Current Events topic. You can use them as a starting point to create your own "Breaking News" phishing templates.
Romanian
Phishing templates in the Romanian language.
Russian
Phishing templates in the Russian language.
S
Seasonal (Non-current)
This template topic contains non-current seasonal templates, such as Black Friday, Fantasy Football, and March Madness. This topic holds templates that don’t fit into the Holiday topic and are not timely enough to be categorized in Current Events.
English - Singapore
Phishing templates localized for Singaporean end-users.
Social Networking
This topic consists of templates spoofing all types of social media sites and applications. The templates consist of subjects such as invites to join, confirmation of your account, resetting your password, and notifying you of new messages you’ve received.
English - Africa
Phishing templates localized for African end-users.
Spanish - Security Hints and Tips
This topic contains general security tips in the Spanish language. These emails would be useful for any employee to review. This topic is not used for Phishing Security Tests; therefore these emails do not contain any links. You can send these emails by setting up a separate phishing campaign consisting only of this topic to keep your users up to date on the latest security hints and tips.
For more details on Security Hints and Tips campaigns, click here.
Spanish - Colombia
Phishing templates localized for Colombian end-users.
Spanish
Phishing templates in the Spanish language.
Swedish - Security Hints and Tips
This topic contains general security tips in the Swedish language. These emails would be useful for any employee to review. This topic is not used for Phishing Security Tests; therefore these emails do not contain clickable links. You can send these emails by setting up a separate phishing campaign consisting only of this topic to keep your users up to date on the latest security hints and tips.
For more details on Security Hints and Tips campaigns, click here.
Swahili
Phishing templates in the Swahili language.
Swedish
Phishing templates in the Swedish language.
T
Thai
Phishing templates in the Thai language.
Turkish
Phishing templates in the Turkish language.
U
English - Great Britain (Banking)
This topic of templates consists of banking and financial institution notifications, including security and transaction alerts, localized for users in the United Kingdom.
English - Great Britain (Current Events)
This topic contains a variety of templates appropriate for current events, news, matters, occasions, etc. Templates include anything from national headline alerts (real and fake) spoofing major news channels, to popular app downloads, to shopping discounts and coupons. All current events are localized for users in the United Kingdom.
English - Great Britain
This topic of templates consists of organizations and categories localized for United Kingdom users.
UkrainianPhishing templates in the Ukrainian language.
V
VietnamesePhishing templates in the Vietnamese language.