If you are using G Suite Legacy, whitelisting capabilities are limited and you may not be able to whitelist KnowBe4 properly. G Suite Legacy was a free G Suite version that was offered by Google prior to December 2012. For more information, please see Google's article here.
How to Whitelist by IP Address in Google Workspace/Google Apps
The below instructions will show you how to whitelist KnowBe4's simulated phishing emails and training notifications by IP address in your Google Workspace (formerly G Suite) environment. This setting is recommended if you do not have a cloud-based spam filter in front of Google Workspace. If you do have a cloud-based spam filter, you should whitelist us by our IP addresses in the filter, and whitelist by header in Google Workspace.
Please note that this article reflects our most up-to-date best practices for whitelisting with your provider. Please be aware that your mail service provider may make changes to how their systems analyze our emails at any time. If you are having issues whitelisting using the procedure below, please contact our support team and they will be happy to assist you.
This method of whitelisting is a two-part process:
- Part 1: Add KnowBe4's IP addresses to Email Whitelist
- Part 2: Add KnowBe4's IP addresses as Inbound Gateways
Part 1: Add KnowBe4's IP addresses to Email Whitelist
Below are instructions on how to set up your IP allow list for Google Workspace/Google Apps. These instructions were gathered from Email Whitelist in Google Workspace.
- Log in to https://admin.google.com and select Apps.
- Select Google Workspace.
- Select Gmail.
- Select Spam, Phishing and Malware.
Note: This setting may be under the Advanced settings button with older Google Workspace platforms.
- Under the Organizational Unit section, highlight your domain. Do not select an organizational unit (OU).
Google Workspace does not allow whitelisting by IP Address for individual OUs, only the entire domain.
- In the Email whitelist section, enter our IP addresses separated by commas. For the most up-to-date list of our IP addresses, please see this article.
- Click Save.
We recommend setting up a test phishing campaign for yourself or a small group after you follow the below steps to ensure your whitelisting was successful. The setting may take up to an hour to propagate to all users, so wait at least an hour before testing.
Part 2: Add KnowBe4's IP addresses as Inbound Gateways
This method of whitelisting is to prevent the following Google banners from appearing in your user's inbox when they receive a simulated phishing test from KnowBe4:
This message seems dangerous
Be careful with this message
We have found that this process exempts KnowBe4 simulated phishing emails from the Gmail banner warnings. However, this is not documented by Google as a whitelisting recommendation.
- Log in to your Google Admin Console.
- Navigate to Apps > Google Workspace > Gmail > Spam, Phishing and Malware.
- Under Organizational Unit, select your top-level organization (typically your primary domain) on the left.
- Scroll down to the Inbound Gateway setting. Click the setting and check the Enable checkbox. This will open the Inbound gateway screen.
- Configure the Inbound gateway using the settings below:
- Gateway IPs
Add KnowBe4's IP addresses. For the most up-to-date list of our IP addresses, please see this article.
- Leave the Reject all mail not from gateway IPs option unchecked.
- Check Require TLS for connections from the email gateways listed above.
- Message Tagging
Enter text for the Spam Header Tag that is unlikely to be found in a PST email. This field is required.
- Example: kzndsfgklinjvsdnfioasmnfroipdsmfs
- Select the Disable Gmail spam evaluation on mail from this gateway; only use header value option.
- Click the SAVE button.
- Gateway IPs
Google Workspace customers should also disable the return-path header in their KnowBe4 Account Settings prior to sending out phishing tests. Click here to see how to do that.