Disabling the Return-Path Header for Phishing and Training Emails

From your Account Settings page, you have the option to disable the return-path header for either phishing emails or training emails. Described below are the reasons why you would want to disable the return-path header for each type of email. 

Disabling the Return Path Header on your Phishing Tests

The below steps will show you how to disable the return-path header on your KnowBe4 account. It is vital to do this if you're using a mail provider like GSuite, which will display "via KnowBe4" next to the sender address in your phishing tests if you do not.

Note: If you have a free KnowBe4 account, you will need to contact support to disable the return-path header.

If you're not using GSuite and not experiencing issues with "via KnowBe4" next to your incoming phishing test emails, leave the return-path header as-is.

1. Log in to your KnowBe4 admin account.
2. Click your email address on the top-right of the screen, then click Account Settings.
3. Scroll down to the Phishing section and under the Phishing Email Headers subsection, click the checkbox next to Disable static PST return-path header.
   
4. Save your settings by clicking Update Account Info at the bottom of the page. 

Disabling the Return Path Header on your Training Emails

The below steps will show you how to disable the static return-path header for training emails on your KnowBe4 account. You will want to do this if you want to spoof your domain in training notifications.

Note: If you have a free KnowBe4 account, you will need to contact support to disable the return-path header.

1. Log in to your KnowBe4 admin account.
2. Click your email address on the top-right of the screen, then click Account Settings.
3. Scroll down to the Training Notifications section, and click the checkbox next to Disable static return-path header.
   
4. (Optional) Select the Add Custom Header checkbox to set a custom header name and header value.
5. Save your settings by clicking Update Account Info at the bottom of the page.