KnowBe4 Community Guide

What Is the KnowBe4 Community?

The KnowBe4 Community is a private online user community designed for all admins, Partners, and Security Role users to connect, share knowledge, and collaborate on new ideas. Community members can access exclusive news from our team, share feedback about our products, participate in user surveys, and more.

If you have any questions, concerns, or suggestions about the community, reach out to community@knowbe4.com. For any product-related technical issues, contact our support team (link opens in new window) or your Account Manager.

Getting Started

To get started with the community, you'll need to register your account and set up your profile. For more information, see the subsections below.

Registering Your Account

If this is your first time accessing the community, follow the steps below to register your account.

Classic Console

If you’re using the classic console, follow the steps below:

1. Log in to your KSAT console.
2. Click your email address in the top-right corner of the page, then click KnowBe4 Community. You’ll be taken to the Set username page.

3. Create your username. Your username is how other community members will identify you. Once your username is set, you won't be able to change it.

   Note: Your community email address will be the email address from your KSAT console. If you change your email address in your console, your community account will remain the same.
4. Select the check box to accept the Terms of Use.
5. Click Save. You’ll be redirected to the community home page.

KnowBe4 Platform

If you’re using the KnowBe4 Platform, follow the steps below:

1. Log in to your KnowBe4 Platform.
2. Click Resource Hub in the bottom-left corner of the page, then click Community. You’ll be taken to the Set username page.

3. Create your username. Your username is how other community members will identify you. Once your username is set, you won't be able to change it.

   Note: Your community email address will be the email address from your KnowBe4 Platform. If you change your email address on the platform, your community account will remain the same.
4. Select the check box to accept the Terms of Use.
5. Click Save. You’ll be redirected to the community home page.

Accessing the Community

After you register your account, you can access the community through your KSAT console or PhishER platform.

To access the community from your KSAT console, click your email address in the top-right corner of the page. Then, click KnowBe4 Community.

To access the community from your PhishER platform, click the user icon at the bottom of the navigation bar. Then, click KnowBe4 Community.

To access the community from the KnowBe4 Platform, click Resource Hub > Community.

Setting Up Your Profile

We recommend setting up your profile to customize your settings and preferences.

To set up your profile, follow the steps below:

1. Go to the KnowBe4 Community.

2. Click your profile picture in the top-right corner of the page, then click Profile.

   

3. Under your username, click Edit Settings. You’ll be taken to the Settings page.
4. On the Profile subtab, you can edit your profile picture, personal details, and more.
5. When you’re finished editing information on this subtab, click Save Changes.
6. On the General subtab, you can edit your notification settings, enable the option to display your badges, and more.
7. When you’re finished setting up your profile, click Save Changes.

Navigating the Community

You can navigate through the spaces in the community to connect with other members, share knowledge, and collaborate on new ideas. To learn about the spaces in the community, see the subsections below:

Explore

In the Explore space, you can join conversations, ask for help, and share experiences with the community. This space is divided into the pages listed below:

• Welcome: On this page, you can learn how to use the community and introduce yourself to other community members.
• Learn and Share: On this page, you can share success stories, discuss best practices, and chat about security news.
• Ask the Community: On this page, you can ask the community for help, tips, and advice on all things KnowBe4 and cybersecurity.

Ideas

In the Ideas space, you can submit ideas for our products, see updates on proposed product ideas, and vote on ideas that you like. Our team can view proposed ideas and submit a working status on your ideas. For more information on how to submit an idea and our review process, see our Ideas Guide (link opens in new window) on the community.

News

In the News space, you can stay up to date with the latest news. You can also interact with our team about new updates in our products.

Events

Click this tab to go to the Global Events page on the KnowBe4 website. On this page, you can view all our upcoming events from around the world. 

Groups

In the Groups space, you can join different groups based on early access or betas. Once you join a group, you can create posts to ask questions or start conversations with other group members.

Notification Center

Click the bell icon to view the Notification Center.

The Notification Center is a dedicated space to view real-time updates from the last 30 days. This space ensures that you stay informed about replies, mentions, ideas, product news, groups, and all other subscribed community assets without relying solely on email notifications. In the notification center, you can mark notifications as read or unread either individually or all at once.

Working with Posts

In the community, you can create posts and reply to posts from other members. To learn how to create, edit, report, and interact with posts, see the subsections below.

Creating a Post

You can create a post to ask a question, start a conversation, or submit an idea. To create a new post, click Create Post in the top-right corner of the page. Then, fill out the fields with information about your post. For more information, see the screenshot and list below:

1. What kind of post are you creating?: Select the category for your post. For more information, see the list below:
   • Question: Select this category to ask a question about one of our products.
   • Conversation: Select this category to share an experience and start a conversation with other community members.
   • Idea: Select this category to share an idea or suggestion to improve our products
2. Title: Enter a short, descriptive title for your post. If possible, include the name of the product or service.
3. Details: Enter a detailed description for your post. You can upload images and videos to your post to better describe your question, experience, or idea.
4. Category: Select a category for your post. For example, a post about a security tip you’ve discovered should go in the Learn and Share category.
5. Tags (Optional): Select or enter a tag for your post. Tags are keywords that describe your post so other users can find it. For example, a post about leaderboards could have a gamification tag.

Once you're ready to publish your post, click Create.

Editing a Post

If you made a mistake while creating your post or you would like to add more information to it, you can edit the post.

To edit a post, follow the steps below:

1. Navigate to the post you would like to edit. You can access your posts by clicking your profile picture in the top-right corner of the screen and then selecting Posts.
2. Scroll down to the bottom of the post.

3. At the bottom-right corner of the page, hover your mouse over the three dots icon, then click Edit.

   

4. Edit the fields you would like to change.
5. Click Save to publish your changes.

Reporting a Post or Comment

If you notice an inappropriate post or comment that conflicts with our Terms of Use, please report it. Please report any of the inappropriate content listed below:

• Spam
• Advertising
• Soliciting
• Harassment
• Private information, such as email addresses or phone numbers
• Any other content that conflicts with the guidelines above

To report a post or comment, follow the steps below:

1. Navigate to the post or comment.
2. Click the three dots icon to the right of the community member's username.
3. Click Flag.

If you're unsure whether you should report a post or a comment, please report it anyway. A Community Manager will review your report as soon as possible.

Interacting with Posts

There are several ways you can interact with posts, such as liking, replying, or follwoing them. For more information, see the screenshot and list below:

1. Like: Click this button to like the post. Community members will be able to see who likes the post.
2. Reply: Click this button to reply to a post or comment in thread.
3. Follow: Click this button to receive email notifications about updates to the post.
4. Was this post helpful?: This option will only display on resolved Question posts. Select an emoji to rate the post based on helpfulness.
5. Leave a reply: In this field, enter a reply to the post. Then, click Send.

You can use the Translate All drop-down menu to translate posts and replies into your preferred language. This setting allows you to engage with posts made in other languages.

Using Gamification

As you participate in community activities, you'll earn badges, points, and ranks.

Ranks can be earned by doing actions like creating posts, answering questions, and more. Move up the ranks to become a Super User and unlock exclusive perks in the community!