Claude Compliance Integration Guide for Agent Risk Manager

In this article, you'll learn how to integrate Anthropic Claude with Agent Risk Manager so your organization's Claude activity is available for monitoring. You'll create a compliance access key in Claude, set up the integration in Agent Risk Manager, review your Claude activity, and manage the integration.

For general information about Agent Risk Manager, see our overview.

Prerequisites

Before you begin the integration process, make sure you have the following:

• A Claude Enterprise plan for your Anthropic organization.
• Compliance API enabled for your Anthropic organization. Only the Primary Owner role can turn it on, under Organization settings > API.
• The Owner or Primary Owner role in your Anthropic organization. One of these roles is required to create the compliance access key.

Access Agent Risk Manager

Accessing Agent Risk Manager varies slightly for customers using the classic KnowBe4 console and customers using the KnowBe4 Platform. See the subsections below for steps to log in.

Classic KnowBe4 Console

To access Agent Risk Manager from the classic KnowBe4 console, follow these steps:

1. Log in to your classic KnowBe4 console.
2. In the top-left corner of the screen, select the grid icon. A dropdown menu will display.
3. In the dropdown menu, select Agent Risk Manager.

KnowBe4 Platform

To access Agent Risk Manager from the KnowBe4 Platform, follow these steps:

1. Log in to your KnowBe4 Platform.
2. In the sidebar, select Agent Risk Manager. A pop-up menu will display.
3. Select the tab you want to navigate to, such as Dashboard.

Create a Compliance Access Key in Claude

Before you can set up this integration in Agent Risk Manager, you'll need a compliance access key from your Anthropic organization.

To create a compliance access key, follow the steps below:

1. Log in to claude.ai (link opens in new window)
2. On the bottom-left of the page, select your profile name, then select Organization settings.
3. In the left sidebar, select API. A Keys page will display.
4. On the top-right of the page, select + Create key. A Create API key pop-up window will display.

5. Name the key, then grant the read:compliance_user_data and read:compliance_org_data scopes.

   Note:The read:compliance_user_data scope lets the integration read user chats, messages, and files. The read:compliance_org_data scope lets the integration automatically discover your organization IDs.

6. Select Create. A Save your access key pop-up window will display.

   Important:Don't close this window until you have saved the access key value. You won't be able to access it again.
7. Copy the access key value and store it in a secure location that you can access later. You'll need this compliance access key to set up the integration in Agent Risk Manager.

Set Up the Integration in Agent Risk Manager

After you have created your compliance access key, set up the integration in Agent Risk Manager by following the steps below:

1. Access Agent Risk Manager.
2. In the left sidebar, navigate to Setup > Integrations.
3. In the Add a New Integration section, select the Anthropic Claude Compliance vendor tile. A Connect Anthropic Claude Compliance page will display.
4. In the API Key field, enter the compliance access key that you saved earlier.
5. In the Organization IDs field, do one of the following:
   • Leave the field blank to let Agent Risk Manager automatically discover your organization IDs from the compliance access key.
   • Enter a comma-separated list of the Anthropic organization IDs you want Agent Risk Manager to collect from. This narrows data collection to only those organizations.
6. Select Save & Connect.

Troubleshoot the Connection Test

After you set up the integration, Agent Risk Manager saves it and tests the connection. If the test fails, it may be due to one of these common causes below:

• Missing required scopes: Your compliance access key doesn't have the required scopes. Create a new key and ensure that both scopes are granted.
• Organization IDs are no longer accessible: One or more of the IDs you entered can't be reached with your key. Remove the inaccessible IDs, or leave the Organization IDs field blank so Agent Risk Manager can automatically discover them.
• Invalid key: If your key is invalid or can't be used, check that you copied the full compliance access key, or create a new key.
• A Claude Compliance integration already exists for this account: Agent Risk Manager allows only one Claude integration per account. To use a different key, update your API key on the existing integration.

Correct the issue, then select Save & Connect again.

After the connection test passes, it appears on the Setup > Integrations page with a status. For more information on statuses, see our Integrations guide.

Review Your Claude Activity

After the integration reaches a Healthy status, Agent Risk Manager begins collecting your organization's claude.ai activity. To review that activity, use the following pages:

• The AI Activity Log shows the AI activity collected by Agent Risk Manager. Claude activity displays as Claude in the Source column and Anthropic in the Provider column.
• The Dashboard shows your most used providers and activity trends.
• User Activity shows each user's detections, browser extension check-ins, and their Acceptable Use Policy (AUP) acknowledgment status.
• Data Detection Policies lets you choose which sensitive data types are flagged in Claude activity.

Manage the Integration

To manage an existing integration, navigate to Setup > Integrations and select the name of your Claude Compliance integration. From the integration configuration page, you can pause or resume data collection, update your API key when you rotate it in Claude, or delete the integration.

Pause and Resume the Integration

To pause or resume data collection for your Claude integration, follow the steps below:

1. Access Agent Risk Manager.
2. In the left sidebar, navigate to Setup > Integrations.
3. Under the Connection Name column, select the name of your Claude integration to open the integration configuration page.
4. Select Pause or Resume.

Update Your API Key

To update your API key, follow the steps below:

1. Access Agent Risk Manager.
2. In the left sidebar, navigate to Setup > Integrations.
3. Under the Connection Name column, select the name of your Claude integration to open the integration configuration page.
4. Select Change API Key.
5. Enter your new API Key.
6. In the Organization IDs field, enter the organization IDs again if you want to limit collection to specific organizations. For more information, see the initial setup steps.
7. Select Save & Connect.

Once the integration successfully connects with the new API key, you can safely delete the old one.

Delete the Integration

To delete the Claude integration from Agent Risk Manager, follow the steps below:

1. Access Agent Risk Manager.
2. In the left sidebar, navigate to Setup > Integrations.
3. Under the Connection Name column, select the name of your Claude Compliance integration to open the integration configuration page.
4. Select Delete.