KnowBe4 has partnered with Synthesia to help you build professional, AI-powered videos. The AI video builder is available for Platinum, Diamond, AIDA, SAT Foundation, and SAT Advanced subscriptions. You’re eligible for a complimentary one-year Synthesia Starter Plan, and once the direct integration launches in June 2026, you'll be able to export your finished videos straight to your KnowBe4 content library.

This article walks you through finding the feature in the platform and claiming your free Synthesia Starter license.

What's Included

Your complimentary Synthesia Starter Plan includes:

• 120 minutes of video content
• 125+ AI avatars to present your training
• Three personal avatars you can customize for your brand
• One-year complimentary subscription

Getting Started

To get started with Synthesia, follow the steps below:

1. Log in to your KnowBe4 console and navigate to the ModStore tab.

2. Then select Customization from the side menu. This action will open the Customization page.

   

3. On the Create with Synthesia card, click Get started.

   

4. The KnowBe4 + Synthesia page opens, showing a summary of what's included in your complimentary plan. Take a moment to review the details before claiming your license.

   

5. When you're ready, click Claim Your Free Plan.

For more information, see the Claiming Your Free Synthesia Starter License section below. You can also click Watch a demo if you would like to see Synthesia in action first.

Claiming Your Free Synthesia Starter License

To claim your free starter license, follow the steps below:

1. Once you decide to claim your free plan, you are taken to the Synthesia + KnowBe4 page on the Synthesia website.

   

2. Click Claim Your Free Starter Plan. A form will appear to verify your KnowBe4 customer status. To learn more about the options in this section, see the screenshot and the list below:

   

   1. Company name, Work email, and First name and Last name: We will populate these fields automatically with information from your KnowBe4 account when you are redirected.
   2. Job title: Enter your job title.
   3. Phone number: Enter the phone number for your organization.
   4. Your video use case: Select the option that best describes your training goals.
   5. When all fields are complete, click Submit.

Synthesia will verify your KnowBe4 customer status and activate your Starter Plan. No credit card is required.

You will be required to enter your work email and your name again. It will also be required to create a password.

At this point, you can create a video, download it, and then upload it to your KnowBe4 console. However, we recommend connecting your Synthesia account to your KnowBe4 console. This process will allow you to export a video directly from Synthesia, saving you a few steps.

For more information on connecting your accounts, see the Generating an API Key section below.

Generate an API Key

To export a video directly from Synthesia to your KnowBe4 console, you will need to connect them using an API key. To generate an API key, follow the steps below:

1. In your KnowBe4 console, go to Account Settings > Account Integrations.
2. Then click Synthesia Integration.

3. To learn more about the options in this section, see the screenshot and the list below:

   

   1. KnowBe4 URL: Copy the KnowBe4 URL. You will need to enter this in the Account Settings in Synthesia.
   2. Generate API Key: Click this button to generate the API key you will need to add to your Synthesia account.

   

4. After the API Key is generated, click the copy icon to copy the key. If you ever need to revoke the key, click Revoke API Key.

   Important: Store the API Key in a secure location, as it will not be displayed again after you leave this page.

Add the KnowBe4 URL and API Key to Your Synthesia Account

To add the KnowBe4 URL and API key to your Synthesia account, follow the steps below:

1. Log in to your Synthesia account, then go to Workspace > Settings.

   

2. From the side menu, select Integrations. To learn more about the options in this section, see the screenshot and the list below:

   

   1. KnowBe4 URL: Paste the URL that you copied from the Synthesia Integration section in the KnowBe4 console Account Settings.
   2. KnowBe4 API Key: Paste the API key that you copied from the Synthesia Integration section in the KnowBe4 console Account Settings.
3. Click Connect. You will now be able to export videos directly from Synthesia to the Custom Content section in your KnowBe4 console.

Create Videos with Synthesia

Now that you have fully set up your Synthesia account and linked it to your KnowBe4 console, you're ready to start generating your AI videos.

To learn more about the options in this section, see the screenshot and the list below:

1. Go to Synthesia: Click this link to go to Synthesia and generate a video.
2. View Custom Content: Click this link to view any videos you have created in the Custom Content page. For more information, see our Upload Custom Training Content article.
3. Create a Campaign: Click this link to create a training campaign. For more information, see our Training Campaigns Guide.

You can log in to Synthesia and start creating training videos. Follow the instructions on Synthesia's website for creating your first video.

Export Your Synthesia Video to Custom Content

To export your Synthesia video to Custom Content, follow the steps below:

1. Log in to your Synthesia account, then go to Workspace > Videos. Either generate a video or select one you have already created.

2. Click Share in the upper-right corner. This button will open the Share video panel.

   

3. Under the Public link section, click Create link. The button will change to Copy link. Click that button.

4. Click Export to KnowBe4.

   

5. Return to your KnowBe4 console and go to ModStore > Customization.
6. Click View Uploads on the Custom Content card to view a list of your videos. You will see your video at the top of the list.