If you need assistance using our products, our support team is here to help.
To open a support ticket, you can click here or click the Submit a support request link at the bottom of every page on our Knowledge Base.
Note:If you’re an account administrator, we recommend that you grant our support team access to your account before submitting a request. Granting access to your account will allow our support team to provide you with more personalized assistance. For more information, see our Granting Support Access to Your Account article.
When you open a support ticket, you will need to fill out the required fields. All required fields are marked with a red asterisk (*) symbol.
After you've filled out the required fields, we recommend that you also provide the following information:
- Describe the issue that you're experiencing and what the expected behavior is.
- Include the email address you use to log in to take your training, if applicable.
- Include the method you use to log in to take your training, if applicable. For example, if you click a link in a training notification email or use single sign-on (SSO).
- Include the name of any training assignments that you're having trouble with or need a training certificate for, if applicable.
- Include your web browser and the web browser's version number.
- Include the name of any extension or application that may impact your experience, such as ad-blockers or accessibility tools.
- Include your operating system (OS), such as Windows or MacOS.
- Include screenshots of any related settings, emails, or error messages. For best results, we recommend taking a screenshot of your entire screen.
- If you have already contacted your internal support, administrator, or supervisor about this issue, please provide their name in case we need to contact them directly.
Note:If you're an account administrator, we also recommend including a list of affected users and groups, any troubleshooting steps that you've already taken, and any related configuration (CONFIG) files or sync logs.
Once you open a support ticket, our support team will contact you as soon as possible.