Below are some frequently asked questions about using mobile devices with the KnowBe4 Security Awareness Training Platform. If you don't see the answer you need, submit a ticket to our support team.
1) Question: Does the KnowBe4 training platform support mobile devices?
Answer: We recommend using a laptop or desktop for the best viewing experience, but you can access your training on a mobile device. We support a number of mobile browsers and you can find a complete list of requirements here.
2) Question: How do I access training on my mobile device?
Answer: You can log in the same as you would on a laptop or desktop. Either click the link provided in your training notification email or navigate directly to your KnowBe4 login page in your browser. Use our KnowBe4's Training Instances article to find a direct link to your login page.
3) Question: Can I install the Phish Alert Button (PAB) on a mobile device?
Answer: Yes, but only if you are using Microsoft 365 and the Microsoft Outlook mobile app (for iOS and Android). See our Hybrid (Microsoft 365 and Exchange) Phish Alert Button Product Manual for more information.
4) Question: Can I send phishing security tests to mobile users?
Answer: Since phishing security tests are email-based, users can receive these emails via their mobile devices without any special configuration.
5) Question: Why are my mobile users reporting false positive clicks on Phishing Tests?
Answer: Mobile software varies by provider, brand, and personal settings. Sometimes these differences can cause a false positive click.
Here are some common causes of false positives on mobile devices:
- Some mail clients allow you to preview a website through before opening a link. Though the user didn't click the link, this preview option may register as a click since the device accessed the link for the preview.
- Some mobile devices have their own endpoint protection and antivirus software. When this software scans the phishing link, it can register as a click.
If your false positives only occur with PDF phishing templates, consider hiding these from your console. Search for “PDF” within the System Templates and then follow the instructions outlined here.
If a false positive occurs and you wish to remove the failure, please see How to Remove Failures from Phishing Reports.
6) Question: When using a mobile device, can I hover over a link in an email to check the URL?
Answer: For most mobile devices, you can tap and hold, or “long press”, on a link to display a menu. The menu will show the destination URL at the top, options on what to do with the URL, and sometimes a preview of the website. If you have trouble with this feature, try checking the support website for your specific device.
If your device displays a preview of the website when you long press, this could result in false positive phishing test results.
Alternatively, you can look for other red flags before you click:
- Were you expecting an email with a link from this sender?
- Was this email sent during normal business hours?
- Does this email have a sense of urgency?