If you're experiencing difficulties with logging in to your KnowBe4 Partner Portal account, here are some quick tips to resolve these issues:

• Ensure you have received your Partner Portal login credentials. If you're already a KnowBe4 partner but don't have login credentials yet, visit our Partner Portal | Login Request page to request your credentials.
• Ensure you're entering your username correctly in the Partner Portal login window. It should be your business email plus .kb4.
• If the above two points don't resolve your issue, you can reset your password.

If you have forgotten your Partner Portal password, follow the steps below to reset your password:

1. Navigate to the KnowBe4 Partner Portal | Forgot Password? KnowBe4 Partner Portal | Forgot Password? (link opens in new window) page.
2. Enter your username, which is your business email, followed by .kb4.

3. Click Reset Password.

   

4. You'll receive an email that will allow you to set a new password. Click the link in the email.

   Note:If you have not received the email, follow the instructions in our Partner Portal: How to Troubleshoot Whitelisting Issues article. You can also check your spam folder and filters for the reset link. The email will come from kb4partners "at" knowbe4.com.

5. Create a new password using the requirements listed on the page. Then, click Change Password.

   

If you're still unable to log in to your Partner Portal, you can submit a ticket on our KnowBe4 Partner Portal | Support KnowBe4 Partner Portal | Support (link opens in new window) page for assistance.