Troubleshooting Partner Portal Login Issues

If you're experiencing difficulties with logging in to your KnowBe4 Partner Portal account, here are quick tips to resolve these issues:

1. Ensure you have received your Partner Portal login credentials.
2. Ensure you're entering your username correctly in the Partner Portal login window (Example: Your business email plus .kb4).
3. If the above two points don't resolve your issue, you can reset your password or review our tips and tricks.
4. If resetting your password doesn't resolve your issue, submit a ticket on our KnowBe4 Partner Portal | Support page for assistance.

Jump to the below sections to view details:

Partner Portal Login Credentials
Forgot Your Password | Reset Your Password
Tips and Tricks

Partner Portal Login Credentials

To log in to your KnowBe4 Partner Portal account, you must have login credentials. 

If you're already a KnowBe4 partner, but you don't have login credentials yet, visit our Partner Portal | Login Request page to request your credentials.

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Forgot Your Password | Reset Your Password

Forgot your Partner Portal password? Follow the steps below:

1. Navigate to the KnowBe4 Partner Portal | Forgot Password? page.
2. Enter your username, which is your business email, followed by .kb4.
3. Click Reset Password.
   
4. You'll receive an email that will allow you to set a new password. Click the link in the email.
5. Create a new password, then click Change Password to change your password.
   

If you're still unable to log in to your Partner Portal, you can submit a ticket on our KnowBe4 Partner Portal | Support page for assistance.

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Login Tips and Tricks

1. Make sure .kb4 is added to the end of your email address when entering your user name.
   Example: johndoe@[[domain]].kb4
2. If you have not tried to reset your password yet, follow the instructions in the Forgot Your Password | Reset Your Password section.
3. If you've already tried to reset your password, check your spam folder and filters for the reset link. The email will come from kb4partners "at" knowbe4.com.
4. If you have not received the email, follow the instructions in our Partner Portal Whitelisting article.

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