Whitelisting Troubleshooting
If you are experiencing issues with receiving emails related to your KnowBe4 Partner Portal, you may need to whitelist the IP addresses and/or our sending email address in your mail server.
Follow the two steps below to whitelist:
- Make sure that our Partner Portal email sender is whitelisted--this is kb4partners “at” KnowBe4.com.
- Whitelist the Salesforce IP ranges below. Make sure you can receive emails from these addresses:
|
IPv4 Network |
IPv4 IP Range |
|
13.110.6.176/28 |
13.110.6.176 - 13.110.6.190 |
|
13.110.6.192/28 |
13.110.6.192 - 13.110.6.206 |
|
13.110.6.208/28 |
13.110.6.208 - 13.110.6.222 |
|
13.110.6.224/28 |
13.110.6.224 - 13.110.6.238 |
|
13.110.14.176/28 |
13.110.14.176 - 13.110.14.190 |
|
13.110.14.192/28 |
13.110.14.192 - 13.110.14.206 |
|
13.110.14.208/28 |
13.110.14.208 - 13.110.14.222 |
|
13.110.14.224/28 |
13.110.14.224 - 13.110.14.238 |
|
13.110.74.224/28 |
13.110.74.224 - 13.110.74.238 |
|
13.110.78.224/28 |
13.110.78.224 - 13.110.78.238 |
|
13.109.128.0/19 |
13.109.128.0 - 13.109.159.255 |
|
13.109.160.0/21 |
13.109.160.0 - 13.109.167.255 |
|
13.109.192.0/19 |
13.109.192.0 - 13.109.223.255 |
|
101.53.176.0/20 |
101.53.176.0 - 101.53.191.255 |
|
160.8.0.0/21 |
160.8.0.0 - 160.8.7.255 |
|
161.71.16.0/20 |
161.71.16.0 - 161.71.31.255 |
|
161.71.40.0/22 |
161.71.40.0 - 161.71.43.255 |
|
161.71.176.0/21 |
161.71.176.0 - 161.71.183.255 |
|
182.50.76.0/22 |
182.50.76.0 - 182.50.79.255 |
For a full list of IP ranges, please see this article.
For any further questions or help, please contact your Partner Manager.
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