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How to Change the PAB Icon

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Changing Your Phish Alert Button Icon

You may want to change the default image used for the Phish Alert Button to personalize your experience. This can be useful if you already have a system in place for reporting phishing emails and don't want to retrain your users on the icon they should be looking for when they get a suspicious email. Using a custom icon will only update the PAB buttons within the ribbon of the mail client. PAB buttons within the email itself cannot be changed.

Jump to:
Image Requirements
How to Upload a Custom PAB Icon
Resetting the PAB Icon to the Default Icon
Clearing Your Cache

 

Image Requirements

  • The image must in PNG format
  • The image must be square between 32 x 32 and 256 x 256 pixels
  • The image must be less than 1 MB in size

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How to Upload a Custom PAB Icon

To change your icon for the Phish Alert Button, follow these instructions.

  1. Log in to your KnowBe4 account and click your email in the top-right corner. Then click Account Settings.
  2. Navigate to the Phish Alert section and expand the Settings tab.
  3. Below the Icon field, click the Browse... button.
  4. This will open your computer's default file explorer. Navigate to the location of the image you want to use and select the image.
  5. Click Save Phish Alert Settings at the bottom of the Phish Alert section to save your changes.
  6. Restart your mail client. 
  7. After three minutes, restart your mail client again.

Note: If you aren't seeing the icon after restarting your mail client twice, try refreshing your screen. If you still aren't seeing the icon, try clearing your browser cache. For more information see the Clearing Your Cache section below.

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Resetting the PAB Icon to the Default Icon

To reset the PAB icon to our default fish hook image, follow these instructions.

  1. Log in to your KnowBe4 account and click your email in the top-right corner. Then click Account Settings.
  2. Navigate to the Phish Alert section and expand the Settings tab.
  3. Next to the icon, click Reset.
  4. Click Save Phish Alert Settings at the bottom of the Phish Alert section to save your changes.

If you remove your custom icon, it will default to the fish hook icon (click to view). If you previously had the KnowBe4 fish hook with envelope icon and would like to use this icon again, click here, right-click the image, and select Save Image As... to download the image. You can then upload this image as a custom icon.

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Clearing Your Cache

In some cases, in order to be able to see your changes, you may need to clear the cache of your browser or mail client. For more information on how to do that for your specific system setup, please see the table below.

  • For Microsoft Windows:

    Delete the content of the folder C:\Users\[user_name]\AppData\Local\Microsoft\Office\16.0\Wef

 

  • For Apple OSX:

    Delete the following: /Users/[user_name]/Library/Containers/com.microsoft.Outlook/Data

  • For Outlook for Mac 2016

    Delete the following:  /Users/[user_name]/Library/Containers/com.Microsoft.Outlook/Data/Library/Application Support/Microsoft/Office/16.0/Wef

 

  • For IOS:

    1. Click on the Safari drop-down menu and select Preferences.
    2. Click on Advanced and select Show Develop menu in menu bar.
    3. Close the Preferences window.
    4. Select the Develop drop-down menu and click Empty Cache.

    To learn how to clear your iPhone cache, click the following link: https://www.macworld.co.uk/how-to/iphone/clear-cache-iphone-3609079/.

  • For Chrome:

    1. Click the menu button in the top right corner and select More Tools.
    2. Select Clear Browsing Data and Check Cached Images and Files.
    3. Click Clear Data.

 

  • For IE 11:

    1. Click the Setting icon in the top right corner and select Safety.
    2. Click Delete Browser History and check Temporary Internet Files and Website Files.
    3. Click Delete.

 

  • For Microsoft Edge:

    1. Click the menu button by clicking the 3 dots in the top right corner.
    2. Click History and select Clear History.
    3. Check the Cached Data and Files box.
    4. Click Clear.

 

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