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How to Change the Phish Alert Button (PAB) Icon

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Changing Your PAB Icon

You may want to change the default image used for the Phish Alert Button (PAB) to personalize your experience. This can be useful if you already have a system in place for reporting phishing emails and don't want to retrain your users on the icon they should be looking for when they get a suspicious email.

Note: Using a custom icon will only update the PAB buttons within the ribbon of the mail client (click to view). PAB buttons within the email itself cannot be changed.

. PAB buttons within the email itself cannot be changed.

Jump to:
Image Requirements
How to Upload a Custom PAB Icon
Resetting the PAB Icon to the Default Icon
Clearing Your Cache

 

Image Requirements

Before you change your PAB icon, you'll need to make sure that your image meets the requirements below:

  • The image must be in PNG format
  • The image must be a square between 32 x 32 and 256 x 256 pixels
  • The image must be less than 1 MB in size

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How to Upload a Custom PAB Icon

To upload a custom PAB icon, follow the steps below:

  1. Log in to your KMSAT console and click your email address in the top-right corner of the page. Then, click Account Settings.
  2. Navigate to Account Integrations > Phish Alert.
  3. Click the drop-down arrow next to the settings for your PAB instance.
  4. Under Icon, click the Browse... button.
  5. When you click this button, your computer's default file explorer will open. Find the image you want to use and select it.
  6. Click Save Phish Alert Settings at the bottom of the Phish Alert section to save your changes.
  7. Restart your mail client. 
  8. After three minutes, restart your mail client again.

Note: If you aren't seeing the icon after restarting your mail client twice, try refreshing your screen. If you still aren't seeing the icon, try clearing your browser cache. For more information, see the Clearing Your Cache section below.

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Resetting the PAB Icon to the Default Icon

To reset the PAB icon to our default fish hook icon, follow the steps below:

  1. Log in to your KMSAT console and click your email address in the top-right corner of the page. Then click Account Settings.
  2. Navigate to Account Integrations > Phish Alert.
  3. Click the drop-down arrow next to the settings for your PAB instance.
  4. Next to the icon, click Reset.
  5. Click Save Phish Alert Settings at the bottom of the Phish Alert section to save your changes.

If you remove your custom icon, it will default to the fish hook icon (click to view). If you previously had the KnowBe4 fish hook with an envelope icon and would like to use this icon again (click to view), right-click the image and select Save Image As... to download the image. After following these steps, you can then upload the image as a custom icon.

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Clearing Your Cache

In some cases, in order to be able to see your changes, you may need to clear the cache of your browser or mail client. For more information on how to clear the cache for your specific system, please see the table below:

  • For Microsoft Windows:

    Delete the content of the folder C:\Users\[user_name]\AppData\Local\Microsoft\Office\16.0\Wef

 

  • For Apple OSX:

    Delete the following:  /Users/[user_name]/Library/Containers/com.Microsoft.Outlook/Data/Library/Application Support/Microsoft/Office/16.0/Wef

    Note: The above-referenced [user_name] is a placeholder for the relevant user's name or the relevant folder's name.



  • For Android:

    Follow the steps in this article.

 

  • For IOS:

    1. Click on the Safari drop-down menu and select Preferences.
    2. Click on Advanced and select the Show Develop menu in the menu bar.
    3. Close the Preferences window.
    4. Select the Develop drop-down menu and click Empty Cache.

    To learn how to clear your iPhone cache, see this How to Clear Cache On iPhone and iPad article. 

  • For Google Chrome:

    1. Click the three dots in the top-right corner of your browser and select More Tools.
    2. Select Clear Browsing Data and mark the Check Cached Images and Files check box.
    3. Click Clear data.

 

  • For Microsoft Edge:

    1. Click the menu button by clicking the three dots in the top-right corner.
    2. Click History and select Clear History.
    3. Select the Cached Data and Files check box.
    4. Click Clear.

 

  • For Firefox:

    Follow the steps in this article.

For Chrome when using the GPAB:

Follow the steps in this article.

 

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