Resolving Issues with Training Content
See the two sections below if you're experiencing issues with your assigned training content.
My Training Course is Not Showing Completion/Status Not Appearing Correctly
Because the issue you're experiencing could be caused by your browser, please try the steps below before accessing training again:
- Try a different browser. If this isn't possible, please move on to step 2.
- Go into your browser settings and clear your browser cache.
- Restart your computer.
- Try to access training again.
NOTE: If you're using Internet Explorer, the latest version of Flash must be installed and enabled. To check if you have the latest version, visit https://get.adobe.com/flashplayer/.
My Training Course Is Not Playing with Sound
Sound not working?
Ensure your browser tab is not muted and that your computer's sound is not low or muted.
Still not working?
Try pausing your training module, then playing that section again.
If you are still having issues, please contact our support team.