Using Reply-To Phishing

With reply-to phishing, you can test your users’ vulnerability to phishing attacks by tracking replies they send to Phishing Security Tests (PSTs) during a phishing campaign. You can download a user’s reply from the KMSAT console and review it to help identify what additional training the user needs. To learn more, see the guide below or watch our Reply-To Phishing video.

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Setting Up Reply-To Phishing
Downloading Replies
Checking Replies in Your KMSAT Console

Setting Up Reply-To Phishing

To enable reply-to phishing, navigate to the Phishing tab in your KMSAT console and click the + Create Phishing Campaign button. Then, scroll down until you see the Track Activity section. 

Fill out the fields in this section. For more information, see the screenshot and list below:

1. Track Replies to Phishing Emails: You can select this check box to track your users' replies to phishing test emails.
2. Custom Reply-to Address Domain: In this field, you can choose the email address your users will see when they receive a phishing test email. This email address is created automatically, but you can override the default domain by entering a different domain.
3. Keep reply content for later review: You can select this check box to save replies your users send to phishing test emails. The information saved includes text and attachments.
4. Record out of office replies: Select this check box to count any auto-generated out-of-office replies to phishing emails as a failure. This setting can help you see if users include sensitive information in their out-of-office replies. For example, you can see if users include their work phone number and email address, which cybercriminals could use in targeted phishing attacks.

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Downloading Replies

You can view your users' replies to see how they interact with the phishing test email. To view replies, follow the steps below: 

1. In your KMSAT console, navigate to Phishing > Campaigns.
2. Click the campaign you want to download responses from.
3. From the campaign’s overview page, navigate to Users > Replied. When you click Replied, a table will display.
4. Find the row for the user whose replies you want to download.
5. In the same row, click the arrow icon. 
6. In the pop-up window that opens, click Download Raw Email.

If a user replies to the same phishing email multiple times, we only record the first reply. If a user sends sensitive information that you want to delete, click Delete Reply Content found under Download Raw Email. Deleting recorded messages will not impact your active phishing campaign.

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Checking Replies in Your KMSAT Console

You can also see whether a user replied to a phishing email without reading their reply. To check replies, follow the steps below:

1. Navigate to Phishing > Campaign.
2. Click the training campaign you want to view.
3. On the campaign's overview page, click the Users tab. The Recipients table will display automatically.
4. A check mark will display under the Replied column if that user replied to the phishing email.

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