Customer Awareness Program (CAP) Guide
Providing education for your customers about cybersecurity threats is among the top agenda items for many institutions. It may be required due to a governmental regulation or compliance requirement. The Customer Awareness Program, or CAP, is an easy way to provide this education.
With CAP, you'll be provided a web package which includes a training module that covers how your customers can best defend themselves from common security risks, such as identity fraud and theft.
Alternatively, you can provide your customers with a password-protected URL (provided by KnowBe4) where they can take this same training.
Setting Up CAP
Option 1: Web Package
Option 2: URL (with Password)
Informing Your Customers
We recommend including your stakeholders and executives in the discussion of how to communicate with your customers that the CAP training is available.
Although KnowBe4 cannot make specific recommendations, here are some potential ways you can inform your customers:
- Inform via an email newsletter that the training is available (and to log in to view it)
- Inform through a secure messaging program (such as through your bank or organization's website)
- Add a banner that will appear upon your customer's next login to your organization's site, indicating that the training is available
- Send (paper) mail informing your customers that the training is available
Whatever communication method you choose, be sure that you only make the module accessible by your customers. Meaning, if using the web package, the training module should not be accessible until your customers log in to their web portal. If using the URL, the URL and password should be provided to your customers through a secure method of communication and should not be posted on any public forums.
Here is a sample template you can use to inform your customers of the availability of this course:
We now have a Home Internet Security Course available for you to help protect you and your family on the web. There are eight sections--each section uses real-life examples that introduce you to the various dangers of the internet and what you need to do to stay safe. Each section has a live Kevin Mitnick video that includes several security tips. In addition, each section has a fun, interactive quiz at the end.
To get started using the Home Internet Security Course, follow this link: <put link to page here>
Have fun, and remember to Stop, Look, and Think!
Tracking CAP Training Completion
The cost will vary depending on your requirements and whether you'd like the URL or web package. Reach out to your Account Manager or Customer Success Manager (CSM) for information on pricing.
Article is closed for comments.