Managing your time zones
There are three places where you can set time zones in the KnowBe4 console:
- Account Settings
- Phishing and Training Campaigns
- User Profile
Setting a time zone will have different effects depending on where in the console your settings were saved.
Setting the time zone in Account Settings will automatically set the default time zone used for phishing and training campaigns. This option can be helpful to Account Admins, as they will not have to change the time zone every time he/she creates a new campaign. For more information on how to make this change in your Account Settings, see our How Do I Set up My Account's Time Zone, Business Days, and Hours? article.
The time zone specified in a Phishing and Training campaign will take precedence over the time zone specified in your Account Settings. This means if the time zone in a campaign is set to Pacific time and the campaign is scheduled to begin at noon, but the default time zone in your Account Settings is set to Eastern, the campaign will still go out at noon Pacific time.
Phishing and Training Campaigns
Setting the time zone in individual Phishing or Training campaigns will affect the timing of the campaign. The emails will be delivered at the time specified for the time zone specified. For organizations with users in multiple time zones, this option allows you to set up different campaigns for users in their respective time zone.
If you want your campaign to go out at the same local time for users in different time zones, we recommend that you create groups based on the local time zone of users and schedule campaigns for these groups.
Setting the time zone in the User Profile area will affect the time the user sees in the console. This option is most useful for Account Admins, who may want to view phishing or training reports that display the time of events (phishing email failures, training completion, etc.) in their own time zone.
You can edit your time zone (or a user's time zone) in two different ways:
- One at a time, from the Users > All Users tab
- In bulk, from the Users > Import Users > CSV Import tab.
Method 1: One at a Time
- Navigate to Users > All Users.
- Click on the drop-down to the right of the user account in the Users list.
- Click Edit to view and change the user's information.
- Beneath the Time zone field, select your desired time zone.
- When you're finished, click Update Account at the bottom of the page to save your changes.
Method 2: In Bulk
- Navigate to Users > Import Users > CSV Import.
- Create a .csv file that includes the header fields of Email and Time zone, and add your users' email addresses and respective time zones.
Time zone firstname.lastname@example.org (GMT-04:00) Atlantic Time (Canada) email@example.com (GMT-04:00) Puerto Rico firstname.lastname@example.org (GMT+05:30) Mumbai
Download a list of all available time zones here.
- Import your CSV to update the time zone settings on the included users.
For more details or assistance with importing CSVs, see: How do I import users with a CSV file?
User Profile time zone settings do not affect the timing of when those users will receive phishing or training-related emails.
Should I set users' time zones?
We only recommend changing the time zone setting for a user if you have additional Account Admins on your account that would like to view phishing and training reporting in their respective time zone. Account Admins can also change their own time zone if desired by following the same steps. You do not need to set a time zone for each user in your account.