In your KSAT console, you can customize your time zones, business days, and business hours. Depending on where you customize your settings, different areas of your console will be changed.

Account Settings

You can edit your Account Settings to include a default time zone, a time zone source, business days, and hours. Setting a time zone, business days, and hours on your account will automatically populate this information when you set up phishing or training campaigns. For more information on these settings, see the Organization Information section of our KnowBe4 Console Account Settings: Account Information article.

To change your default settings, follow the instructions below:

1. Log in to your KSAT console and click your email address in the top-right corner of the page.
2. Select Account Settings > Account Information > Organization Information.

3. In this section, you can set your organization's specific business hours, business days, time zone, and time zone source.

   

Once you've set your settings, select Save Changes at the bottom of the page.

Auto-Adjust Time Zone

Phishing emails can be sent based on each user's local time zone, so they arrive during their normal working hours, using the Auto-Adjust User Time Zone toggle in Account Settings > Phishing > Phishing Settings. If Auto-Adjust User Time Zone is enabled, phishing security test email deliveries will be offset to each recipient's local time zone. This setting eliminates the need to create and duplicate separate campaigns for different geographic regions, saving you time and streamlining global security awareness training.

When this setting is enabled, the text Using Each Users' Time Zone will also appear next to the Define Business Days and Hours text when you create a phishing campaign. In addition, the text Auto-Adjusted User Time Zone will appear in adjusted phishing campaigns when you navigate to Phishing > Campaigns and select a campaign to view and monitor.

Time Zone Source

Time Zone Source also controls the user’s time zone source and is located in Account Settings > Account Information > Organization Information. Its default setting, User Browser Settings, sets each user’s time zone to their browser’s time zone, which is set when they log in to the Learner Experience to take training.

Admins can also change the Time Zone Source to Use Manual Settings, allowing them to manage each user's time zone in their profile. This information can be bulk changed by a CSV import.

Phishing and Training Campaigns

Setting the time zone in an individual phishing or training campaign will affect the timing of the campaign. The campaign will send emails at the specified time for the selected time zone. If your organization has users in multiple time zones, this option allows you to set up different campaigns for users in their respective time zones.

If you want your campaign to start at the same local time for users in different time zones, we recommend that you create groups based on the users' local time zones and schedule campaigns for these groups.

To learn more about creating campaigns, visit our Create and Manage Phishing Campaigns article and Training Campaigns Guide.

Users Tab

Setting the time zone on the Users tab will affect the time a user will see in their console. We recommend only changing the time zone at the user level for admins. This setting is useful if you have multiple admins on the account that would like to view phishing and training reports in their respective time zones.

User time zones can be changed individually and in bulk. To learn how to change user time zones on the Users tab, visit the sections below.

Setting Time Zones Individually

To set time zones for individual users, follow the steps below:

1. Log in to your KSAT console.
2. Navigate to Users > Users.
3. From the list of users, find the user whose time zone you would like to change.

4. Click the drop-down menu in the Actions column and select Edit.

   

5. Navigate to the Time Zone field and select the desired time zone from the drop-down menu.

   

When you're finished, click Update User at the bottom of the page.

Setting Time Zones in Bulk

To set time zones for users in bulk, follow the steps below:

1. Log in to your KSAT console.
2. Navigate to Users > Import Users > CSV Import.

3. Create a CSV file that includes Email and Time Zone header fields, and add your users' email addresses and time zones. You can download a list of all available time zones here. For some examples, see the table below:

   Email	Time Zone
   user1@example.com	(GMT-04:00) Atlantic Time (Canada)
   user2@example.com	(GMT-04:00) Puerto Rico
   user3@example.com	(GMT+05:30) Mumbai

4. Upload your CSV file.
5. Click Import Users at the bottom of the page to change the time zone settings for the included users.

For more information about importing CSV files, visit our Import Users with a CSV File article.