FAQs and Troubleshooting

Can I Use Your Training in My Learning Management System (LMS)?

Yes! If your organization has an LMS that you use for internal training, you can download SCORM files from the ModStore to load into your own LMS. For more information, see our How to Download SCORM Files from Your KnowBe4 Account article. 

Note:If a module is not available through the platform as a download, reach out to your Customer Success Manager. If you don't know or cannot reach your Customer Success Manager, please contact our KnowBe4 support team so we can assist you. 

Formats Available

  • SCORM 2004
    • 4th Edition.
    • Available for Training Modules, Video Modules, and Games.
    • Available for all ModStore Publishers.
  • SCORM 1.2
    • Available for Training Modules, Video Modules, and Games.
    • Available for all ModStore Publishers.
  • Mp4
    • Available for Video modules.
    • Available for all ModStore Publishers.
Note: Canada Privacy Training modules are only available in SCORM 2004 format.

Completion Settings Available

  • Complete/Incomplete
  • Passed/Failed
  • Passed/Incomplete
  • Complete/Failed

It is important to note that if you decide to use an internal LMS, you will not be able to track user progress in the Training area within the KnowBe4 console. If you wish to use our console to track training, you need to use our built-in LMS and training.

KnowBe4 and Flash

As of May 2019, new KnowBe4-published modules will only be published in HTML5. Flash will not be supported.

Can't find what you're looking for?

Contact Support