Signing In For The First Time
When you create a training campaign, you have the option to send an enrollment email automatically when the campaign starts. This email will provide the users with a link to confirm their account and login for training.
You can also use this generic link [https://training.knowbe4.com/signup] which users can sign-up with. However, the email address the user signs up with MUST match the one that has been added to your account in this case.
Once the user signs up (or clicks the training link from their enrollment email for the first time) they will receive a confirmation email, which looks like the below:
They will need to click on the link in the email to confirm their account, and then they will be instructed to fill out some basic information. Next, they will be able to begin their assigned training.
Note: If there are concerns with your users clicking links in emails, you can let them know to hover over the confirmation link to make sure it directs them to either https://training.knowbe4.com or https://eu.knowbe4.com , depending on where your organization's KnowBe4 account is located.