Using Placeholders

In your KnowBe4 account, you can use placeholders to customize your phishing emails, training notifications, and landing pages.

These placeholders will automatically populate specific information, such as your users' job titles. Using placeholders in phishing templates can teach your users to watch out for targeted spear-phishing attacks.

In this article, you'll learn about the different placeholders you can use and what information can be populated using placeholders. To learn about specific use cases for placeholders, see our How to Use Placeholders: Use Cases article.

Jump to:
Account Information Placeholders
User Information Placeholders
Training Information Placeholders
SecurityCoach Information Placeholders
Miscellaneous Placeholders

Account Information Placeholders

You can use account information placeholders in your phishing emails, training notifications, and landing pages to populate information from the Account Owner’s Account Settings.

For more information, see our How to Use Account Information Placeholders article.

User Information Placeholders

You can use user information placeholders in your phishing emails, training notifications, and landing pages to populate information from your users' user profiles.

For more information, see our How to Use User Information Placeholders article.

Training Information Placeholders

You can use training information placeholders in your training campaign notifications to populate information about your training campaigns.

For more information, see our How to Use Training Information Placeholders article.

SecurityCoach Information Placeholders

You can use SecurityCoach information placeholders in your SecurityTip notification templates to populate information about your rule detections.

For more information, see our How to Use SecurityCoach Information Placeholders article.

Miscellaneous Placeholders

In addition to the placeholders listed above, we offer some miscellaneous placeholders.

For information about each miscellaneous placeholder, see the table below:

Miscellaneous Placeholders
Placeholder Name	Placeholder Drop-Down Menu Option	Information Populated
[[random_number_1]]	Random Number (1 Digit)	This placeholder populates one randomly-generated digit. You can manually replace the digit-count number in this placeholder with 4, 5, 6, 7, 8, or 9 to generate a longer, randomly-generated number. For example, the placeholder [[random_number_7]] would generate a seven-digit random number. This placeholder is not available for training notifications.
[[random_number_2]]	Random Number (2 Digits)	This placeholder works the same as the [[random_number_1]] placeholder above. However, this placeholder populates two randomly-generated digits instead of one digit.
[[random_number_3]]	Random Number (3 Digits)	This placeholder works the same as the [[random_number_1]] and the [[random_number_2]] placeholders above. However, this placeholder populates three randomly-generated digits instead of one or two digits.
[[current_date_0]]	Current Date	This placeholder populates the date the email was sent to the recipient's inbox. This placeholder uses month, date, year format. For example, July 4, 2021.
[[current_date_10]]	Current Date + 10 days	This placeholder populates the date as 10 days after the email is sent to the recipient's inbox. This placeholder uses month, date, year format. For example, if the email was sent on July 4, 2021, this placeholder will display the date July 14, 2021. You can manually replace the "+ day" number in this placeholder to change the increment of days added to the current date. For example, if you want the placeholder to populate the date five days after the email is sent, you can change the placeholder to [[current_date_5]].
[[current_date_-10]]	Current Date - 10 days	This placeholder populates the date 10 days prior to the date when the email was sent to the recipient's inbox. This placeholder uses month, date, year format. For example, if the email was sent on July 4, 2021, this placeholder will populate the date June 24, 2021. You can manually replace the "- day" number in this placeholder to change the increment of days subtracted from the current date. For example, if you want the placeholder to populate the date five days before the email was sent, you can change the placeholder to [[current_date_-5]].
[[knowbe4_domain]]	N/A	This placeholder populates KnowBe4's domain. For example, donotreply@[[knowbe4_domain]] will appear as donotreply@training.knowbe4.com, donotreply@eu.knowbe4.com, or donotreply@ca.knowbe4.com, depending on where your KnowBe4 account is located. Note: This placeholder is not available from the drop-down menu. However, you can use this placeholder anywhere in templates. To make sure that the placeholder works correctly, you can click the Send Me a Test Email button.