You may want to send a message to encourage your users to log in to the Learner Experience (LX) and explore its features. Below, we have provided you with example text that you can use as a template for composing your message. Be sure to review and change the example text to align with your organization.
Creating Your Template
To create your template, select an introduction based on how your organization logs in to the LX. You can click the drop-down headers below to view an example introduction for each login method.
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The example text below is for organizations that send LX enrollment emails to their users. Ensure you replace the [x] placeholder with your organization's contact information.
Example Text
You may be aware that we're using the KnowBe4 Learner Experience (LX) for your training assignments. We wanted to encourage you to take a moment to log in to the LX and tour its features if you haven't yet. You should have already received an enrollment email with a link to confirm your account and log in for training. If you did not receive this email, please reach out to [x].
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The example text below is for organizations that send users a link to their KnowBe4 training login page. Ensure you replace the [x] placeholder with your organization's training link.
Example Text
You may be aware that we’re using the KnowBe4 Learner Experience (LX) for your training assignments. We wanted to encourage you to take a moment to log in to the LX and tour its features if you haven't yet. If you haven’t already signed up for the LX, you can use this link to sign up for a new account: [x]
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The example text below is for organizations that use single sign-on for the LX. Ensure you replace the [SSO Provider] placeholder with your organization's SSO provider.
Example Text
You may be aware that we’re using the KnowBe4 Learner Experience (LX) for your training assignments. We wanted to encourage you to take a moment to log in to the LX and tour its features if you haven't yet. You can automatically sign in to the LX through [SSO Provider].
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The example text below is for organizations that use password-less login links for the LX. Ensure you replace the [x] placeholder with your organization's contact information.
Example Text
You may be aware that we're using the KnowBe4 Learner Experience (LX) for your training assignments. You should have already received an email with a training link. If you did not receive this email, please reach out to [x].
After choosing an introduction from the above options, add the example text below to your introduction. Ensure you review and change the text to include only the features your organization has enabled for the LX.
Example Text
When you first log in to the LX, you may want to set your preferred language. To do so, click your name in the top-right corner of the page and then click the language at the bottom of the drop-down menu.
Next, we recommend taking a look at your dashboard. Your dashboard includes your training progress, phishing test results, badges, messages, and Personal Risk Score. If you have direct reports, you'll also see your team dashboard.
If you have any training assignments, you can access them from your dashboard or the Training tab. You can also find optional learning content on the Library tab.
To learn more, see the Learner Support Guide: Navigating the Learner Experience.
Thanks for your cooperation,Organization Name
Example Message
Below is an example message created using the text from the Creating Your Template section above.
Dear John Doe,
You may be aware that we're using the KnowBe4 Learner Experience (LX) for your training assignments. We wanted to encourage you to take a moment to log in to the LX and tour its features if you haven't yet. You should have already received an enrollment email with a link to confirm your account and log in for training. If you did not receive this email, please reach out to it@organization.com.
When you first log in to the LX, you may want to set your preferred language. To do so, click your name in the top-right corner of the page and then click the language at the bottom of the drop-down menu.
Next, we recommend taking a look at your dashboard. Your dashboard includes your training progress, phishing test results, badges, messages, and Personal Risk Score. If you have direct reports, you'll also see your team dashboard.
If you have any training assignments, you can access them from your dashboard or the Training tab. You can also find optional learning content on the Library tab.
To learn more, see the Learner Support Guide: Navigating the Learner Experience.
Thanks for your cooperation,
Organization Name