Adding a TXT Record to DNS Records

This article will provide guidance for adding a TXT record to your DNS records. 

When requesting additional domains to be "allowed" on your KnowBe4 account, our support team may need to ask you to add a TXT record to the applicable DNS records in order to verify ownership of your requested domain(s).

If the KnowBe4 support team is unable to verify ownership of your domain, they will inform you of this inability and provide a unique code for the purpose of adding it to a DNS TXT record. Once you've received this code you will use it in a TXT record for the domain(s) you'd like added to your KnowBe4 account.

Creating a TXT Record

Below are instructions for adding a TXT record to a Cloudflare domain, the processes for other hosting platforms are very similar.

1. Log onto your Cloudflare account, select the domain you’d like added to your KnowBe4 account, and then select DNS.

2. Select TXT, as shown below.

3. Add the following TXT record:
   • In the Name (also called Hostname) field, place an "@" (as shown above). 
   • For the TXT record content, input the special string of characters supplied by the KnowBe4 support team.

4. You can verify this has been done correctly by looking up the TXT records for your domain, see the example below from mxtoolbox.com.

5. Let the KnowBe4 support team know when this is complete and they will add the domain(s) to your account.