Account Customization

Add and Verify Domains

If you own additional domains that aren’t connected to your KMSAT console, you can add these domains to your console. Then, you can send simulated phishing tests and assign training to users who have email addresses at those domains.

Prerequisites

Before you can add a domain to your KMSAT console, make sure you meet the following prerequisites:

  • You own or control the domain.
  • You can whitelist emails sent to the domain.
  • You or someone in your organization has permission to add a TXT record to your DNS records for the domain. 
Important:You cannot use this feature to send Phishing Security Tests (PSTs) or training emails to users with public domains that you don’t own. You also cannot use this feature to send PSTs or training emails to people outside of your organization, such as vendors, contractors, or your organization's clients.

Adding Domains

You can add both subdomains and root domains to your KMSAT console. To learn how to add either a subdomain or root domain to your KMSAT console, click the links below:

Important: For your subdomain or root domain to be added to your KMSAT console successfully, the subdomain or root domain must be lowercase when you enter it into the Domain Name fields.

Adding Subdomains

To add a subdomain to your KMSAT console, follow the steps below:

  1. Log in to your KMSAT console.
  2. Click your email address at the top-right corner of the page and select Account Settings.
  3. Navigate to Account Information > Organization Information.
  4. Click the Allowed Domains link. When you click this link, the Allowed Domains page will open.
  5. Click + New Allowed Domain at the top-right corner of the page.
  6. The New Subdomain option is selected by default. This option indicates that you’re adding a subdomain at your root domain.
  7. Enter the subdomain in the Domain Name field. You must enter the subdomain followed by your root domain. For example, “subdomain.yourdomain.com”.
  8. Click SubmitOnce you click Submit, the subdomain will be added to your KMSAT console.

Adding Root Domains

To add a root domain to your KMSAT console, follow the steps below:

  1. Log in to your KMSAT console.
  2. Click your email address at the top-right corner of the page and select Account Settings.
  3. Navigate to Account Information > Organization Information.
  4. Click the Allowed Domains link. When you click this link, the Allowed Domains page will open.
  5. Click + New Allowed Domain at the top-right corner of the page.
  6. Select the New Root Domain option.
  7. Enter the root domain in the Domain Name field. For example, “mydomain.com”.
  8. Copy the TXT record in the gray box in the middle of the page. Then, add this TXT record to your DNS records. This TXT record is unique for your KMSAT console and can be used for any additional root domains that you add. For instructions on adding a TXT record to your DNS records, see our How to Add a TXT Record to Your DNS Records article.
    Important:If you don’t have permission to add a TXT record to your organization’s DNS records, you will need to contact someone in your organization who can add the TXT record.
  9.  After you add the TXT record to your DNS records, choose when to verify your domain. You can either select Verify Now or Verify Later
    1. If you select Verify Now, KnowBe4 will attempt to confirm that you’ve added the TXT record as instructed. If KnowBe4 can confirm that you’ve added the TXT record, the new root domain will be added to your KMSAT console. If KnowBe4 cannot confirm that you’ve added the TXT record, we recommend that you try again later. Your DNS record may need more time to update. You can also view the Troubleshooting section of this article.
    2. If you select Verify Later, the root domain will be added to the Allowed Domains page and will have a Pending Verification status. We recommend that you select this option if you’re unable to add the TXT record to your DNS records immediately. Once you’ve added the TXT record to your DNS records, you can return to the Allowed Domains page and click Verify Now.
  10. Click Submit.
Important:If you experience any issues adding a root domain, see the Troubleshooting section of this article.

Removing Domains

You can remove existing domains or pending domains from your KMSAT console. To remove a domain from your account, follow the steps below:

Important:Before you can remove a domain, you will need to delete any users who have an email address at that domain. For more information, see our How Do I Archive or Delete a User? article.
  1. Log in to your KMSAT console.
  2. Click your email address at the top-right corner of the page and select Account Settings.
  3. Navigate to Account Information > Organization Information.
  4. Click the Allowed Domains link. When you click this link, the Allowed Domains page will open.
  5. On this page, click the Delete link next to the domain that you would like to remove.

Troubleshooting

If you’ve followed the steps in the Adding Root Domains section of this article but your root domain is not added to your Allowed Domains page, we recommend trying the following troubleshooting methods:

  • Verify that your TXT record entry is accurate and matches the TXT record on the Allowed Domains page. For more information, see step 8 in the Adding Root Domains section of this article.
  • Contact your domain name registrar or domain host for specific instructions or assistance.
  • Use a website such as MxToolbox to look up the TXT records for your domain. You can verify your TXT record on this website to ensure that you added the TXT record correctly.
  • Use a command prompt to manually verify that your TXT record was updated. See below for example command prompts:Unix or Linux:
    $ dig TXT yourdomainhere.com
    Windows:
    c:\> nslookup -type=TXT yourdomainhere.com
    If your updates were successful, the output of your command prompt entry should return the TXT record from the Allowed Domains page.

If you follow these troubleshooting methods but experience further issues, please contact our support team for assistance.

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