Best Practices

Get Started with the KnowBe4 Console

Tip: Join the KnowBe4 Community! In the community, you can connect, share knowledge, and collaborate on new ideas with other admins, partners, and employees. For more information, see our KnowBe4 Community Guide.

If you’re brand new to KnowBe4, see below for the first steps we recommend you take before you start phishing and training your users. Steps one and two are required, and steps three to five are optional but recommended.

Step One: Whitelist Our Mail Servers

Before you start phishing and training your users, you’ll need to whitelist our mail servers. Whitelisting will ensure our Phishing Security Tests (PSTs) and training notifications reach your users’ inboxes. To learn more about whitelisting KnowBe4, see our Whitelisting Data and Anti-Span Filtering Information article. 

If you have any questions or need further assistance, contact our support team.

Step Two: Add Your Users

You’ll need to import your users' email addresses into your KSAT console to set up phishing and training campaigns. If you’re using Active Directory, we recommend setting up Active Directory Integration (ADI) to maintain your user list automatically. To learn more about setting up ADI, see our Active Directory Integration (ADI) Configuration Guide.

If you would like to import your user information using System for Cross-domain Identity Management (SCIM), we recommend checking our list of supported providers. To learn more about configuring SCIM for your KnowBe4 console, see our SCIM Configuration Guide.

You can choose how to group your users, such as grouping them by department or location. You can also target groups with phishing and training campaigns and allow groups to compete against each other on leaderboards.

To learn more about adding your users, see the Adding Users section of our Users and Groups guide.

Step Three: Customize Your Account

You can customize your account and LX from your Account Settings. Here, you can add your organization’s logo, set a theme color for your LX, and set your business days and hours. To learn more about customizing your account, view our How to Add Your Company Logo, Logo URL, and Brand Color to Your Console article.

To learn more about setting up your business days and hours, see our How to Set Up Your Account’s Time Zone, Business Days, and Hours article.

Step Four: Set Up Multi-Factor Authentication

You can enable MFA to provide an extra layer of security and protect your organization's account information. This step is optional but recommended.

To learn more about setting up MFA, see our How Do I Enable Two-Factor or Multi-Factor Authentication on My Account? article.

Step Five: Customize a Landing Page

Your users will see a default landing page if they fail your PSTs. You can customize this experience by adding your logo to one of our pre-made landing pages, or you can create your own landing page.

After customizing or creating a landing page, you can set a default landing page in the Phishing section of your Account Settings. You’ll also have the option to select a landing page when setting up a phishing campaign or editing email templates.

For more information about landing pages, see our How to Create and Edit Email Templates and Landing Pages or What Landing Page Should I Choose? article.

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