Every month, we update our Security Hints and Tips message category with hints and tips about common cybersecurity topics, such as the importance of using a VPN and protecting passwords. These messages can help keep your users informed about security threats and help reinforce the topics they learn about in their security training.

Set Up a Security Hints and Tips Message

Users will be able to view their Security Hints and Tips on the Messages tab of the Learner Experience (LX). You can send these messages once, weekly, biweekly, monthly, or quarterly, and you also have the option to send a copy of the message to each user via email. For general information about messages, see our User Messaging Guide.

When you use our User Messaging feature to send the Security Hints and Tips message to your users, the message template will be chosen using Random (Same random email to all users) logic. This logic chooses templates at random from your selected categories and ensures that users don't receive the same template multiple times. For more information about Random (Same random email to all users) logic, see the Random section of our Automated Template Selection Overview article.

To create a Security Hints and Tips message, follow the steps below after navigating to Users > Messages from the KnowBe4 Console.

1. Message Name: Keep the message name Security Hints and Tips.
2. Message Type: Select Security Hints and Tips from the menu.
3. Frequency: Choose how often Security Hints and Tips messages should be sent.
4. Send to: To send Security Hints and Tips to your entire organization, select All Users. To only send Security Hints and Tips to part of your organization, select Specific Groups and choose one or more groups from the drop-down menu.
5. Message Delivery Date: In this field, select when you would like to send your message. When using a frequency other than One-time, each subsequent message will be sent on the day of the week that was selected.
6. Delivery Channel: Choose Microsoft Teams, Slack, or Google Chat as your delivery method for the Custom, Scam of the Week, or Security Hints and Tips message types. If an error occurs through the selected delivery method, messages will be sent through email.
   Note:To send a message through one of these delivery channels, you must have a SecurityCoach subscription with these delivery methods enabled.
7. Also send this message as an email: Select this check box to send a copy of the Security Hints and Tips message to each user via email. This message will still be listed on the Messages tab of the LX. Emails sent using the User Messaging feature are not tracked and will not be included in any message-related data.
8. Use Custom Sender Information: Enable this option to customize the sender's name and email address. The email address must match one of the allowed domains on your account.
9. Make this a branded message: Enable this option to add your organization’s logo, name, and domain to the message. This option is only available if you have the Company Logo URL setting configured in your Account Settings.
10. Show Preview: This option displays a preview of the Security Hints and Tips message to be sent. If you want to edit this message, go to Manage Templates, then clone it from the System Templates. Edit it and select it using the My Templates section when creating a message. Click the +Create New Message button at the top-right corner of the page.
11. Schedule Message: Review your selections, then select Schedule Message. You'll see a preview of one of our Security Hints and Tips messages.

Typically, users receive a Security Hints and Tips message in their selected training language. If this is not available, they will receive a message in the account's default language.