Security Awareness Training Platform
Discover how you can enable your employees to make smarter security decisions with training and simulated social engineering. If you can't find what you need, submit a support ticket here and we'll be happy to assist you.
Want to stay informed about the latest updates to our products? Check out our change logs.
Getting Started
- ★ Quickstart Implementation Guide
- ★ Whitelisting Data and Anti-Spam Filtering Information
- ★ KMSAT Tutorial Videos
- ★ KnowBe4 Product and Browser Compatibility
- Getting Started With KnowBe4
- How to Create an Account on the Knowledge Base
Whitelisting
- Why Should I Whitelist KnowBe4?
- How to Verify You Have Whitelisted KnowBe4 Correctly
- Video: Whitelisting by IP Address in Microsoft 365
- Whitelisting by IP Address in Exchange 2013, 2016, or Microsoft 365
- DMI Configuration Guide
- Video: Direct Message Injection
Announcements
- ★ Video: KMSAT Quarterly Product Update (March 2021)
- ★ Security Awareness Training Platform (KMSAT) Change Log
- ★ Feature Webinar Schedule
- Video: Enhancements to the Training Tab and ModStore Tab
- Enhancements to the Training Tab and ModStore Tab
- KnowBe4 Security Awareness Training (KMSAT) Site Maintenance
Account Settings
- Video: Learner Dashboard Overview
- What is the Learner Dashboard?
- How to Edit Your Account Settings
- Video: Account Settings
- How Do I Enable Two-factor or Multi-factor Authentication on My Account?
- How to Add and Verify Allowed Domains
User Provisioning
- Active Directory Integration (ADI) Configuration Guide
- Active Directory Integration (ADI) Change Log
- Video: Configuring Active Directory Integration (ADI)
- Feature Webinar: Active Directory Integration (ADI) Installation
- How to Sync Information Through Active Directory
- How to Use Escape Characters with Active Directory Integration
APIs
Artificial Intelligence Driven Agent (AIDA)
Learner Support
- What is a Personal Risk Score?
- KnowBe4's Training Instances
- Learner Support Guide: Navigating the Learner Experience
- Can I Download the Badges From the Learner Experience?
- Learner Support: A 4-Step Guide to Getting Started
- Having Issues With Your Training Course?
MSP/Reseller/Multi-Account Org
- Video: Management Console Overview
- MSP/Reseller/Multi-Account Org: Instructional Guide
- MSP/Reseller/Multi-Account Org: Getting Started Guide
- MSP/Reseller/Multi-Account Org: How Do I Enable Two-Factor or Multi-Factor Authentication on My Account?
- MSP/Reseller/Multi-Account Org: How to Enable SAML on Your Account Management Console
- MSP/Reseller/Multi-Account Org: How to Manage Partner Admins
Phishing Campaigns
- ★ What is a Phishing Test and How Does it Work?
- Automated Template Selection
- Phishing Campaigns Overview
- Creating and Managing Phishing Campaigns
- Video: Creating Phishing Campaigns
- How to Set Up an Ongoing Phishing Test
Remedial Training
Reporting
- How Does a Job Title Impact Risk Scores?
- Security Awareness Training Platform Reporting Overview
- Dashboard
- Industry Benchmarking
- Advanced Reporting Guide
- Virtual Risk Officer (VRO) and Risk Score Guide
SAML/SSO
- How to Set Up SAML Single Sign-on for the Security Awareness Training Platform
- What is SAML Integration?
- How-to Enable SAML Single Sign-on for Your SSO Provider
- How Do I Enable SSO/SAML For Active Directory Federation Services (AD FS)?
- How Do I Enable SSO/SAML For Azure Active Directory (AD)?
- How Do I Enable SSO/SAML for Centrify?
Smart Groups
- Video: Automated Training Campaigns Based on SAPA Results with Smart Groups
- Automation with Smart Groups - Assessment Results
- How to Use Smart Groups
- How to Use Smart Groups: Use Cases
- Video: Introduction to Smart Groups
- Automating Workflows with Smart Groups
Templates, Notifications, and Landing Pages
- How to Resend Training Notifications
- How to Use Placeholders: Use Cases
- How do I Use the Branded Landing Pages, Training Notifications, and Email Templates?
- Why Doesn't My Phishing Link Work?
- Phishing Template Category Glossary
- Phishing Domain Management
Training Campaigns
- Creating and Managing Training Campaigns
- Video: One Minute Training Campaign
- Video: Setting Up a Training Campaign
- User Training Progress
- Training Reports
- Optional Learning Guide
Training Content
- ★ Training Campaign Overview
- Video: ModStore Tour
- ModStore and Library Guide
- What Security Awareness Training Courses Do You Offer?
- Brandable Content
- Video: Find and Customize Brandable Content
USB Drive Test
Users and Groups
- Video: What's New Under the Users Tab?
- Enhancements to the Users Tab
- Users and Groups
- How Do I Import Users With a CSV File?
- Video: Adding/Importing Users
- How to Use Security Roles
Vishing
MediaPro
KnowBe4 Partner Portal
Miscellaneous
- Learner Support: How to Contact Support
- Contact Support and Grant Access to Your Account
- Tips and Tricks for Searching the KnowBe4 Knowledge Base
- FAQ: Phishing and Training on Mobile Devices
- KnowBe4 Privacy Policy and Terms of Service
- Why Aren't My Special Characters Displaying Correctly in the CSV File I Downloaded?