Understanding the Learner App

Learner Support: KnowBe4 Learner App

The KnowBe4 Learner App allows you to access your training anytime and anywhere. On the app, you can complete training assignments, read messages, view badges, and more.

If your organization has the app enabled, you’ll see the KnowBe4 Learner App tab in your Learner Experience (LX). If you’re an admin who would like to enable the mobile app for your users, see our KnowBe4 Learner App Admin FAQ article.

To learn more about the KnowBe4 Learner App, read the sections below. If you prefer video tutorials, see our KnowBe4 Learner App Overview video.

To download the app, open your mobile device's app store. Then, search for the “KnowBe4 Learner App” and download the app. The app is compatible with Android version 8 and later and iOS version 11 and later.

App Store (Apple Devices)

Google Play (Android Devices)

Once the app is downloaded, you can log in using one of the methods listed below.

Method 1: Scan Your QR Code

You can log in to the Knowbe4 Learner App by scanning your specific QR code. If you received an email with the subject line “KnowBe4 Learner App Now Available”, your QR code will be at the bottom of that email.

If you did not receive an email, or the QR code has expired, you can log in to your KnowBe4 training account. Then, click the KnowBe4 Learner App tab.

To scan your QR code, follow the steps below.

  1. Open the KnowBe4 Learner App on your mobile device.
  2. Tap Log In with QR Code.
  3. When the app displays a camera view, hover your device over the QR code to scan it. You will automatically be logged in.

Once you have logged in, you can use the KnowBe4 Learner App to download and complete training, read messages, view leaderboards, and more.

Method 2: Tap Your Login Link

You can log in to the Knowbe4 Learner App by clicking on your specific login link. If you received an email with the subject line “KnowBe4 Learner App Now Available”, your link will be in that email. Using your mobile device, you can open the email and tap Click to Log In to log in to the app automatically.

If you did not receive an email, or the link has expired, you can request a link by following the steps below.

  1. Open the KnowBe4 Learner App on your mobile device.
  2. Tap Log In with Link.
  3. Enter the email address you use for work. An email containing a login link will be sent to this address.
  4. Using your mobile device, open the email and tap Click to Log In to log in to the app automatically.

Once you have logged in, you can use the KnowBe4 Learner App to download and complete training, read messages, view leaderboards, and more.

Just like your KnowBe4 Learner Experience (LX), the KnowBe4 Learner App can be used to complete assigned training, review past training, acknowledge policies, and view completion certificates. You can also find optional learning content, read your messages, and view your badges and leaderboard.

Important:If you do not have an internet connection, you can still access the app. However, the app will have limited functionality and display an Offline Mode banner. To access all app features, you will need to reconnect to the internet.

The app is divided into four sections. For more information, click the tabs below:

The Training section of the KnowBe4 Learner App lists all of your assigned training. A banner at the top of the page will display your training completion percentage. 

You can tap on a card to view more information about the training assignment. If you would like to start this training, tap Play on the page that opens.

You can also tap Download to make the training available offline. If an assignment isn’t available to download, the card will display Not Downloadable.

To view your completed assignments, scroll down to the bottom of the Training page.

You can tap on a card to view more information about that completed training assignment.

On the page that opens, you tap View Certificate to view and download your completion certificate. You can review the content by tapping Play or download the content by tapping Download.

The Library section of the KnowBe4 Learner App lists all of the optional learning content available to you. For information about the types of available content, see our Learner Support: Navigating the Learner Experience guide.

You can tap on a card to learn more about that content. If you would like to enroll in the content, tap the play icon on the page that opens. You can also tap Download to make the content available offline. If an assignment isn’t available to download, the card will display Not Downloadable.

The Messages section of the KnowBe4 Learner App lists messages sent to you from your organization. If you would like to read a message, you can tap on the name of that message. 

If you have unread messages, you will see a number next to the Messages icon at the bottom of the app.

In the Profile section of the KnowBe4 Learner App, you can view your achievements, access your app settings, change your app language, and manage your downloaded content.

Under Achievements, you can tap on the Badges card to view the badges you've earned and see which badges are still available.
Also under Achievements, you can tap on the Leaderboard card to view your organization’s leaderboard. 

To view your app settings, tap the gear icon in the top-right corner of the Profile page.

For more information about the available settings, see the list below:

  • Language: To change the language that your app is displayed in, tap the Language drop-down menu and select your preferred language.
  • Downloads Manager: Tap Downloads Manager to view a list of your downloaded content. You can pause downloads and delete downloads that you no longer need.
  • Need Help?: Tap Need Help? to learn more about the app. You can also report any issues or request help from our support team.
  • App Information: Tap App Information to view the app version number and other details.
  • Logout: Tap Logout to log out of the app. To log in to the app again later, follow the steps in the Setting Up the KnowBe4 Learner App section of this article.

You can link up to five devices to your KnowBe4 account. If you have reached five devices, but need to link a new device, you must unlink one of those devices.

To unlink a device, follow the steps below:

  1. Log in to your KnowBe4 training account.
  2. Click the KnowBe4 Learner App tab.
  3. The Linked Devices section lists all of your linked devices.
  4. Find the device that you want to unlink and click Unlink Device.

Once you have unlinked a device, follow the steps in the Setting Up the KnowBe4 Learner App section above to link a new device.

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