If your organization uses Check Point's Email Security (Harmony Email Collaboration), you need to exclude KnowBe4’s IP addresses from your organization's Journal rules Journal rules (link opens in new window) to prevent our simulated phishing emails from being archived or causing false positives. For more information, see the Email Security Administration Guide.

If you experience issues whitelisting KnowBe4 for Check Point's Email Security (Harmony Email Collaboration), we recommend directly reaching out to them for assistance. You can also contact our support team contact our support team (link opens in new window) and we'll be happy to assist you.