You can integrate Narmada into your KnowBe4 console. Narmada is a cloud-based virtual chief information officer and compliance management platform for managed service providers, helping standardize client assessments, build technology roadmaps, and manage compliance across multiple clients. 

This integration pulls your security awareness training and phishing simulation data into Narmada, enabling you to demonstrate human risk posture during quarterly business and compliance reviews. Once connected, Narmada displays your KnowBe4 account, user, group, phishing test, training campaign, and Risk Score data across client dashboards and reports.

Before You Connect Narmada to Your KnowBe4 Console

Narmada's KnowBe4 integration requires a Platinum, Diamond, SAT Foundation, or SAT Advanced KnowBe4 subscription. Reporting API access is included with these subscription levels.

Narmada offers two ways to connect to your KnowBe4 console, and you can use either or both in the same Narmada account.

• Partner connection (recommended for MSPs): Connect once using your KnowBe4 management or partner admin account. Narmada discovers every child account under your partner console, and you map each child account to a Narmada client. This method requires a Diamond or SAT Advanced subscription.
• Direct console connection: Connect one KnowBe4 console per client using that client's own Reporting API token. Use this method for clients who are not part of your partner console or are on a subscription below Diamond or SAT Advanced.

You must also find your API address and create a Reporting API token. Follow the steps below to do both actions.

1. Your API address depends on where your KnowBe4 account is located. See the table below to find the API address for your region. 

   Region	Base URL
   US	https://us.api.knowbe4.com
   CA	https://ca.api.knowbe4.com
   EU	https://eu.api.knowbe4.com
   UK	https://uk.api.knowbe4.com
   DE	https://de.api.knowbe4.com

2. Log in to your KnowBe4 console as an admin.
3. Navigate to Account Settings in the top-right corner under your account's email address.
4. In Account Settings, navigate to Account Integrations.
5. Under Account Integrations, navigate to API > Reporting API.
6. On the Reporting API tab, select the + Create New API Token button to open the API token creation screen.
7. Enter a name for the token, then select Create Token.
8. Save this Reporting API token for the steps below.

Connecting Narmada to Your KnowBe4 Console

You can connect Narmada to your KnowBe4 console by following the steps below.

1. In Narmada, go to Admin > Integrations and locate the KnowBe4 card.
2. Select Add Connection.
3. Enter a name for the connection, typically the client name, and select the client it belongs to.
4. Select the region that matches your KnowBe4 console, as shown in the previous steps. 
5. Paste your Reporting API token you saved from the previous steps, then select Test Connection.
6. Select Save. Narmada stores the token in an encrypted vault.

Partner and Multi-Account: Connecting Narmada to Your KnowBe4 Console

If you manage multiple clients under a KnowBe4 partner or management admin account, you can connect Narmada once and sync all of your clients' KnowBe4 data through a single partner connection.

Before You Connect

A partner connection requires a Diamond or SAT Advanced KnowBe4 subscription and a Product API token created in your KnowBe4 management or partner admin account. Follow the steps below before you connect. 

1. Log in to your KnowBe4 management or partner admin account as an admin.
2. Navigate to Account Settings in the top-right corner under your account's email address.
3. In Account Settings, navigate to Account Integrations.
4. Under Account Integrations, navigate to API > Product API.
5. Select the + Create New API Token button, set the permission to Read/Write, then select Create Token.
6. Save this Product API token for the steps below.

Connecting Narmada as a Partner

You can connect Narmada to your KnowBe4 partner console by following the steps below.

1. In Narmada, go to Admin > Integrations and locate the KnowBe4 card.
2. Select Add Connection, then choose Partner as the connection type.
3. Enter a name for the connection, select the region that matches your partner console, and paste your Read/Write partner token.
4. Select the entity types to sync, then select Test Connection.
5. Select Save. Narmada stores the token in an encrypted vault.

Mapping Client Accounts

You can map your client accounts by following the steps below. 

1. Open Mappings on the partner connection. Narmada lists every KnowBe4 child account it discovered.
2. Map each child account to the matching Narmada client. Narmada skips unmapped child accounts during the sync.
3. Select Refresh to pick up newly added child accounts later. Existing mappings are preserved.

Syncing KnowBe4 Data in Narmada

After you save the connection, you can run the initial data sync and schedule ongoing syncs. To sync KnowBe4 data in Narmada, follow the steps below:

1. Select Sync Now on the connection to run the first data pull. The initial sync can take several minutes for large accounts.
2. Set a recurring sync schedule, typically daily, to keep dashboards and reports up to date.
3. You can view sync progress, record counts, and errors in the connection's Sync History.

For more information about KnowBe4’s integration with Narmada and which kinds of data can be synced, visit Narmada’s KnowBe4 integration documentation Narmada’s KnowBe4 integration documentation (link opens in new window).