If your organization uses an on-premises KnowBe4 Gateway, you may occasionally need to update the gateway's authentication account password to comply with security policies. This process involves two main phases: updating the password in the admin panel and then applying it to your local gateway server.

Update the Password in the Admin Panel

You must change the password on the admin panel so the gateway server has a valid credential to authenticate against.

To update the password in the admin panel, follow the steps below:

1. Log in to your admin panel.
2. Navigate to User Management.
3. Search for the gateway account. This account typically has the Author and Gateway roles.
4. Click on the account name to open the management panel.
5. Select the Authentication tab.
6. Enter a new password in the password field or click Generate random password.
7. Click Save.

Update the Gateway Server Credentials

Once the password is changed in the admin panel, you must update the local gateway configuration to match.

To update the gateway credentials, follow the steps below:

1. Log in to your gateway server.
2. Open the Microsoft Management Console (MMC).
3. Open the gateway Properties.
4. Navigate to the Identity tab.
5. Enter the new gateway password.
6. Click Validate.
7. If successful, you will see the message “Connection to Switch server succeeded”.
8. Click OK.

We recommend restarting the gateway service after updating the gateway password. To restart your gateway, follow the steps below:

1. Open the Services application in Windows.
2. Locate the gateway.
3. Right-click on the gateway entry and select Restart.