This guide provides everything you need to know about purchasing, managing, and troubleshooting licenses online.
When do I need to pay for a license?
You can send and receive unlimited secure emails for free when communicating with a paid user. However, your account starts with 25 free credits for communicating with other free users.
One credit is used each time you send a secure message, complete one large file transfer, or send to one recipient. When sending to multiple recipients, one credit is used per recipient.
Once these credits run out, you must purchase a paid license to continue sending secure content to other free users. A paid license provides unlimited secure email for one year.
How do I purchase or renew online?
We do not use auto-renewal. You will receive a reminder email 30 days before your license expires, prompting you to renew it manually.
To purchase or renew, follow the steps below:
- Log in to the store here here (link opens in new window).
- Click Products and select the relevant item.
- Enter the number of licenses required and click Add to Cart.
- Navigate to your cart and select Checkout.
- Enter your contact and shipping information, then proceed to Payment.
- Once purchased, you must assign the licenses to the relevant users via your business account settings.
How can I add more user licenses?
You can add more licenses to an existing subscription at any time by following the purchase steps above. Adding licenses will be done on a pro rata basis so that all users on your account maintain a single license renewal date.
What payment methods are available?
The store supports various payment methods depending on your region. The payment methods available are as follows:
- All regions: Visa, Mastercard, American Express, and PayPal.
- US Store: Discover, Diners Club, and JCB.
- UK Store: Switch Solo.
How do I view my invoice and VAT?
Standard invoices are available immediately on the order confirmation page after purchase. You can also find them by logging into switch.egress.com and navigating to Payment Settings > Your Order History > View Invoice.
VAT invoices are sent via email upon purchase. If you have misplaced your VAT invoice, contact our support team to request a copy.
My account still shows as a free account after purchase. What do I do?
If your account status hasn’t updated, wait at least 15 minutes after purchase, log out of your account, and log back in to force a sync. If the problem persists, contact our support team for assistance.
What is your refund policy?
Online purchases can be refunded if the refund request is made within 14 days of the purchase date. To request a refund, contact support with your order number.
If you purchased using the Apple App Store, you must request a refund through Apple support.