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When you experience issues with Workspace, the support team may request diagnostic information from your browser to troubleshoot and resolve the issue. This guide explains how to generate the necessary files across different browsers.
What You'll Need to Provide
The support team typically requires two types of information:
- HAR file: Contains detailed network activity information
- Console log: Shows JavaScript errors and other browser messages
Instructions
The steps for generating the requested files differ depending on the browser you use.
Google Chrome
To generate the files using Google Chrome, follow the steps below:
- Navigate to the web page where the Microsoft Outlook add-in is experiencing issues.
- Select the menu icon in the top-right corner of the browser.
- Select More Tools > Developer Tools.
- Select the Network tab.
- Select the Preserve log check box.
- Ensure recording is active by verifying that the red circle icon is highlighted.
- Refresh the page and reproduce the action that caused the issue.
- Right-click anywhere in the network activity list and select Save all as HAR with content.
- Select the Console tab.
- Right-click in the console and select Save as.
- Name the file Chrome-console.log.
Microsoft Edge
To generate the files using Microsoft Edge, follow the steps below:
- Navigate to the web page where the Microsoft Outlook add-in is experiencing issues.
- Press your F12 key to open developer tools.
- Select the Network tab.
- Clear the existing session data.
- Select the play button icon to begin recording.
- Reproduce the action that caused the issue.
- Select the red square icon to stop recording.
- Select the save icon to export a HAR file.
Submitting Your Files
Once you have generated the diagnostic files, submit them to your support ticket.