Note:These self-service options are available for Prevent plans set up through the Deployment Center. If you’re using a legacy plan and want to try these features, our support team can help.
This article outlines how to configure and manage all your available Prevent policies. We also specifically cover the policies that require additional, tailored configuration steps to be fully implemented.
The Policies section displays all available Prevent policies. Each policy card contains tablet icons showing its current mode:
- Monitoring mode
- Nudging mode
To manage a policy’s settings, follow the steps below:
- Select the Manage Policy button on the policy you wish to update.
- Review the policy overview and the triggers that initiate user nudges.
- Choose the appropriate operation mode:
- Monitor & Nudge: Actively nudges users when policy violations occur
- Monitor: Tracks violations without alerting users
- Select Save.
- Select Save Changes in the pop-up window to confirm your changes.
Note:The Blocklist policy cannot be deactivated. If exceptions are required, create an exemption to the policy. Exercise extreme caution when creating exemptions to this policy. For further information on how to add an exemption, see the Prevent - Blocklist Exemptions article.
Misdirected Email
The Misdirected Email policy offers flexible configuration options, enabling admins to have granular control over prompt coverage.
Admins can choose one of the following options to configure the policy's prompt logic and scope:
-
All Emails
- Select this option for the greatest coverage, ensuring prompts and alerts are active for all email traffic. This option provides the broadest prompt coverage.
-
External Traffic Only
- Any recipient: Select this option to ensure that Prevent only prompts for misdirected emails sent externally. This option includes prompting on emails sent externally, even if the misdirect is detected for an internal recipient who is included on the email.
- External recipient only: Select this option for the most focused coverage, applicable to misdirected emails where the misdirected recipient must be external to your organization.