Multi-Factor Authentication (MFA) plays a crucial role in protecting user accounts and sensitive information. However, there may be occasions when admins need to reset a user's MFA in Workspace. This guide will provide you with the simple steps required to reset a user's MFA.
Note: To complete this task, you must be a system admin or have a customized role with the necessary permissions granted.
To reset a user’s MFA in Workspace, follow the steps below:
- Log in to Workspace.
- Navigate to Admin Tools > Users/Groups > Manage Users and Groups.
- Search for the user who needs their MFA reset.
- Select the Edit User button on the line entry of the user.
- The User Profile page is displayed.
- In the Manage User Access tile, select Reset MFA.
When the user next attempts to log in to Workspace, they will be prompted to configure their MFA.