Admins can disable or remove users from your business account. We recommend disabling rather than deleting for auditing purposes and secure message retention. Users who have their accounts disabled or deleted cannot log in to their accounts.

Disabling Users

To disable a user, follow the steps below:

1. Use admin credentials to log in to your business account here.
2. Navigate to User Management.
3. Select the user you want to disable.
4. Change the user's role to Disabled.

Deleting Users

To delete a user, follow the steps below:

1. Use admin credentials to log in to your business account here.
2. Navigate to User Management.
3. Locate the user you want to delete.
4. Select Delete User.
5. Select either to transfer the user’s secure messages to another user or delete all their secure messages.